At a Glance
- Tasks: Manage group bookings and ensure exceptional guest experiences.
- Company: Join the vibrant team at Strand Palace in central London.
- Benefits: Instant wage access, free meals, and paid volunteering days.
- Other info: Enjoy clear career pathways and discounts at local attractions.
- Why this job: Be part of a supportive community that values connection and fun.
- Qualifications: Previous experience preferred; must be organised and a confident communicator.
The predicted salary is between 28103 - 34348 £ per year.
- Manage all tasks in a timely fashion, ensuring all deadlines are met and adhere to exceptional time management, being organised and have the ability to multitask
- Be able to work independently and make decision to ensure the smooth running of our groups
- Report on all 'none arrivals' to the Reservations Supervisor/Manager in a timely manner
- Ensure the group arrivals are checked on a daily basis and that accounting/billing instructions are accurate and communicated to the relevant departments to minimize revenue risk and ensure accuracy of forecast
- Monitor all open folios in the system, taking action where necessary to minimise revenue loss for the Hotel
Go above and beyond to create unforgettable guest experiences. - Previous experience preferable
- Confident conversationalist, always engaging with guests
- Passion to deliver excellent experiences
Strand Palace has proudly earned the Great Place to Work certification, and for good reason.
We're more than just a hotel - we're a team that values connection, quality, and a little fun along the way.
Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.
We describe ourselves as confident, creative, and personable - if that sounds like you, we think you'll fit right in.
At Strand Palace, you'll join a friendly community.
From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.
We're also proud to be leaders in sustainability and social impact.
Strand Palace has been awarded the Green Key for two consecutive years and is part of the Future Plus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.
Come be part of something meaningful.
Join us at Strand Palace - where your personality and purpose can shine.
Develop your career at Strand Palace - Great Place to Work Join our team at Strand Palace, in the heart of central London!
We are looking for a dedicated Groups Administrator.
You will be responsible for maximizing hotel revenue and guest satisfaction by ensuring a high level of accuracy on all group bookings in the system.
Help us to bring our mission of 'Serving London Love' to life.
Benefits of Working at Strand Palace Working at Strand Palace comes with a range of perks designed to support your growth, well-being, and enjoyment at work.
When you join our team, you'll enjoy
- Instant access to your wages through Wagestream - no more waiting for payday!
- Free meals on every shift - breakfast, lunch, and dinner included.
- Earn up to £300 with our 'Introduce a Friend' bonus scheme when you refer someone great.
- Free laundry and dry cleaning - saving you time and money.
- Enjoy a paid half-day off on your birthday - because you deserve to celebrate!
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
- Regular team socials and parties, including fun nights out at London activity bars - with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card - giving you discounts at local shops, restaurants, and attractions.
- Health cashback plan for dental, vision, and physiotherapy expenses.
- 50% off food and drinks in our hotel bar and restaurant - for you and your friends and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.
Groups Administrator in City of Westminster employer: Strand Palace Hotel
Strand Palace is an exceptional employer located in the vibrant heart of central London, offering a dynamic work environment where your contributions truly matter. With a strong focus on employee well-being, we provide numerous benefits including instant wage access, free meals, and clear career pathways through training and development opportunities. Our inclusive culture fosters genuine connections among team members, complemented by regular social events and a commitment to sustainability, making Strand Palace not just a workplace, but a community where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Groups Administrator in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Strand Palace Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Strand Palace Hotel
Don't be shy about reaching out to Strand Palace Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Groups Administrator in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Strand Palace Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Strand Palace Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
