At a Glance
- Tasks: Lead the F&B team, ensuring top-notch service and guest satisfaction across all outlets.
- Company: Join the vibrant Strand Palace in central London, a hub of hospitality excellence.
- Benefits: Enjoy career growth, health cashback, discounts, free meals, and instant wage access.
- Other info: Join a fun team with regular socials and a supportive work environment.
- Why this job: Be part of a mission to serve love through food and create memorable experiences.
- Qualifications: Leadership experience in hospitality and a passion for guest satisfaction are essential.
The predicted salary is between 40000 - 50000 £ per year.
Join our team at Strand Palace in the heart of central London. We are looking for an F&B Operations Manager to lead the team on the floor. You will be reporting directly to the Director of Food & Beverage and will be responsible for the day‑to‑day operation and performance of all our outlets (Breakfast, Haxells Restaurant & Bar, Meetings & Events, Gin Palace, Afternoon Tea, and Room Service). Help us to bring our mission of "Serving London Love" to life.
Responsibilities
- Manage the F&B operations in all outlets, maintaining high levels of service and productivity and ensuring guest satisfaction is consistently delivered.
- Regularly review product quality, guest satisfaction, and profitability with the Director of F&B and Head Chef for continuous quality and service improvement.
- Organise, supervise and lead shifts when required, ensuring support in whichever outlet is under pressure at the time.
- Ensure that all Standards of Procedures are updated and maintained, reviewing periodically.
- Support the Director of F&B with the design and implementation of the strategic direction for the Food & Beverage department.
- Ensure all Food & Beverage finance and cashiering procedures are followed.
Qualifications
- Proven leadership experience within hospitality.
- Strong organisational skills, with experience managing large and diverse teams.
- Approachable, hands‑on, and passionate about guest experience and team development.
- Drive to go above and beyond, exceeding guest expectations and finding ways to continually improve service.
- Weekend availability.
Benefits
- Clear career pathways with paid training, development courses, and apprenticeship opportunities.
- Health cashback plan for dental, vision, physiotherapy, and many other expenses.
- Life assurance cover.
- 50 % off food and drinks in our hotel bar and restaurant for you and your friends and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including Iconic Hotels & Resorts.
- Instant access to your wages through Wagestream – no more waiting for payday.
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our 'Introduce a Friend' bonus scheme when you refer someone great.
- Free laundry and dry cleaning.
- Enjoy a paid half‑day off on your birthday.
- Regular team socials and parties, including nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card – discounts at local shops, restaurants, and attractions.
F&B Operations Manager in City of Westminster employer: Strand Palace Hotel
Strand Palace is an exceptional employer located in the vibrant heart of central London, offering a dynamic work environment where passion for hospitality meets career growth. With clear pathways for development, generous benefits including health cashback plans, exclusive discounts, and a supportive culture that values team bonding and personal well-being, we empower our F&B Operations Manager to lead with confidence and creativity while delivering outstanding guest experiences. Join us in our mission of 'Serving London Love' and enjoy a fulfilling career in one of the city's most iconic hotels.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Operations Manager in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for food and beverage shine through. Share your experiences and how you’ve gone above and beyond in previous roles. We want to see the real you!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios in a busy restaurant or bar. We love candidates who can think on their feet and demonstrate strong leadership skills under pressure.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Strand Palace. Don’t miss out on this opportunity!
We think you need these skills to ace F&B Operations Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the hospitality industry shine through. We want to see how excited you are about leading a team and creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV is tailored to the F&B Operations Manager role. Highlight your leadership experience and any relevant achievements in managing diverse teams. We love seeing how you've gone above and beyond in previous roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Strand Palace!
How to prepare for a job interview at Strand Palace Hotel
✨Know Your Outlets
Familiarise yourself with each outlet at Strand Palace, from Haxells Restaurant & Bar to Room Service. Understand their unique offerings and how they contribute to the overall guest experience. This knowledge will show your genuine interest in the role and help you discuss how you can enhance operations.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led diverse teams in the past. Highlight your hands-on approach and how you motivate staff to exceed guest expectations. Be ready to discuss specific challenges you've faced and how you overcame them to improve service quality.
✨Emphasise Guest Experience
Since the role is all about enhancing guest satisfaction, come equipped with ideas on how to elevate the dining experience. Think about innovative service strategies or menu enhancements that could align with the mission of 'Serving London Love'.
✨Be Ready for Financial Discussions
Brush up on your knowledge of F&B finance and cashiering procedures. Be prepared to discuss how you would manage profitability while maintaining high service standards. Showing that you understand the financial side of operations will demonstrate your readiness for the role.
