At a Glance
- Tasks: Lead F&B operations, ensuring top-notch service and guest satisfaction across all outlets.
- Company: Join the vibrant team at Strand Palace in central London.
- Benefits: Enjoy career growth, health cashback, discounts, free meals, and more!
- Other info: Regular team socials and a paid volunteering day each year.
- Why this job: Be part of a mission to elevate guest experiences and make a real impact.
- Qualifications: Leadership experience in hospitality and strong organisational skills required.
The predicted salary is between 35000 - 45000 £ per year.
Join our team at Strand Palace in the heart of central London. We are looking for an F&B Operations Manager to lead the team on the floor. You will be reporting directly to the Director of Food & Beverage and will be responsible for the day‑to‑day operation and performance of all our outlets (Breakfast, Haxells Restaurant & Bar, Meetings & Events, Gin Palace, Afternoon Tea, and Room Service). Help us to bring our mission of "Serving London Love" to life.
Responsibilities
- Manage the F&B operations in all outlets, maintaining high levels of service and productivity and ensuring guest satisfaction is consistently delivered.
- Regularly review product quality, guest satisfaction, and profitability with the Director of F&B and Head Chef for continuous quality and service improvement.
- Organise, supervise and lead shifts when required, ensuring support in whichever outlet is under pressure at the time.
- Ensure that all Standards of Procedures are updated and maintained, reviewing periodically.
- Support the Director of F&B with the design and implementation of the strategic direction for the Food & Beverage department.
- Ensure all Food & Beverage finance and cashiering procedures are followed.
Qualifications
- Proven leadership experience within hospitality.
- Strong organisational skills, with experience managing large and diverse teams.
- Approachable, hands‑on, and passionate about guest experience and team development.
- Drive to go above and beyond, exceeding guest expectations and finding ways to continually improve service.
- Weekend availability.
Benefits
- Clear career pathways with paid training, development courses, and apprenticeship opportunities.
- Health cashback plan for dental, vision, physiotherapy, and many other expenses.
- Life assurance cover.
- 50% off food and drinks in our hotel bar and restaurant for you and your friends and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including Iconic Hotels & Resorts.
- Instant access to your wages through Wagestream – no more waiting for payday.
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our 'Introduce a Friend' bonus scheme when you refer someone great.
- Free laundry and dry cleaning.
- Enjoy a paid half‑day off on your birthday.
- Regular team socials and parties, including nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card – discounts at local shops, restaurants, and attractions.
F&B Operations Lead — Elevate Guest Experience in City of Westminster employer: Strand Palace Hotel
Strand Palace is an exceptional employer located in the vibrant heart of central London, offering a dynamic work environment where your contributions directly enhance guest experiences. With clear career pathways, extensive training opportunities, and a strong focus on employee well-being, including health cashback plans and generous discounts, we foster a culture of support and development. Join us to be part of a team that values passion, creativity, and community engagement, all while enjoying the perks of working in one of London's iconic hotels.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Operations Lead — Elevate Guest Experience in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local venues to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you've gone above and beyond for guests in the past.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team members via LinkedIn. A friendly message can make you stand out from the crowd!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and helps us keep track of all the amazing talent looking to join our team at Strand Palace.
We think you need these skills to ace F&B Operations Lead — Elevate Guest Experience in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating memorable guest experiences and how you can bring that passion to our team at Strand Palace.
Highlight Your Leadership Skills:Make sure to showcase your leadership experience in your application. We’re looking for someone who can manage diverse teams effectively, so share examples of how you've led teams to success in previous roles.
Be Specific About Your Experience:Tailor your application by including specific examples of your past work in F&B operations. Mention any relevant achievements or improvements you've made in service quality or guest satisfaction that align with our mission of 'Serving London Love'.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Strand Palace Hotel
✨Know the Venue Inside Out
Before your interview, take some time to research Strand Palace and its F&B outlets. Familiarise yourself with their menus, service style, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their mission of 'Serving London Love'.
✨Showcase Your Leadership Skills
As an F&B Operations Lead, you'll need to demonstrate your leadership experience. Prepare specific examples from your past roles where you've successfully managed teams, improved service quality, or handled challenging situations. Highlight how your hands-on approach has positively impacted guest experiences.
✨Emphasise Guest Satisfaction
Since the role focuses on enhancing guest experiences, be ready to discuss your strategies for ensuring high levels of guest satisfaction. Share anecdotes that illustrate your commitment to going above and beyond for guests, and how you’ve implemented feedback to improve service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face in F&B operations, and how they measure success. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
