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- Tasks: Support the Executive Head Housekeeper in managing the housekeeping team and hotel standards.
- Company: Strand Palace, a vibrant hotel in central London with a rich history.
- Benefits: Enjoy competitive perks like paid training, discounts, free meals, and instant wage access.
- Why this job: Join a passionate team dedicated to exceptional guest experiences and personal growth.
- Qualifications: Leadership experience in hospitality and strong organisational skills required.
- Other info: Be part of a supportive community with fun events and a commitment to sustainability.
The predicted salary is between 30000 - 42000 £ per year.
Develop your career at Strand Palace – Great Place to Work. Join our team at Strand Palace, in the heart of central London! We are looking for an Assistant Executive Housekeeper to support the Executive Head Housekeeper in the overall management of the housekeeping team and ensure all areas of the hotel are maintained to the highest of standards. Help us bring our mission of ‘Serving London Love’ to life!
About Strand Palace: Part of London & Regional Hotels, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920s.
Benefits: Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
- Health cashback plan for dental, vision, physiotherapy, and many other expenses
- Life assurance cover for peace of mind
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family
- Exclusive discounted room rates at Strand Palace for you and your loved ones
- Special discounts at hotels around the world, including the L+R Hotels collection
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included
- Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great
- Free laundry and dry cleaning – saving you time and money
- Enjoy a paid half‑day off on your birthday – because you deserve to celebrate!
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
- A paid volunteering day each year to support a cause close to your heart
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions
Key Responsibilities:
- Manage the day‑to‑day operations of the department in the absence of the Executive Head Housekeeper
- Manage payroll and expenses of the department in line with hotel occupancy
- Conduct daily spot checks of the rooms and public areas, report any maintenance issues or quality concerns and ensure they are rectified
- Monitor flow of rooms throughout the day to ensure sufficient rooms are inspected and ready for check‑ins, assisting when necessary
- Monitor performance of our all team members, give feedback and keep our agency partners informed for formal further follow‑up if needed
- Identify and analyse operational challenges in the department and deliver solutions for improvement or change
What We’re Looking For:
- Proven leadership experience in hospitality
- Strong organisational skills, with experience managing large and diverse teams
- Approachable, hands‑on, and passionate about guest experience and team development
- Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service
Join a Great Place to Work - Welcome to Strand Palace. Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality. We describe ourselves as confident, creative, and personable – if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well‑being activities that help our teams connect, recharge, and celebrate achievements across the hotel. We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme – a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action. Come be part of something meaningful. Join us at Strand Palace - where your personality and purpose can shine.
Assistant Executive Housekeeper employer: Strand Palace Hotel
Contact Detail:
Strand Palace Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Executive Housekeeper
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Strand Palace. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you’ve gone above and beyond for guests.
✨Tip Number 3
Research is key! Familiarise yourself with Strand Palace’s values and mission. Knowing about their commitment to sustainability and guest experience will help you align your answers during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Strand Palace team.
We think you need these skills to ace Assistant Executive Housekeeper
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to guest satisfaction and team development. We want to see how you can bring our mission of ‘Serving London Love’ to life!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Executive Housekeeper role. Highlight relevant leadership experience and organisational skills that match what we’re looking for. A personal touch goes a long way in making your application stand out!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so don’t be afraid to showcase your skills without fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits right there!
How to prepare for a job interview at Strand Palace Hotel
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Executive Housekeeper. Familiarise yourself with the key responsibilities and how they contribute to the overall guest experience. This will help you demonstrate your knowledge and passion for the position.
✨Showcase Your Leadership Skills
Since this role involves managing a diverse team, be prepared to discuss your leadership experience. Think of specific examples where you've successfully led a team or resolved conflicts. Highlight your approachability and hands-on attitude, as these traits are essential in hospitality.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. For instance, you might be asked how you would handle a situation where rooms aren't ready for check-in. Prepare by thinking through potential challenges and how you would address them effectively.
✨Emphasise Guest Experience
At Strand Palace, guest satisfaction is key. Be ready to share your ideas on how to exceed guest expectations and improve service. Discuss any previous experiences where you went above and beyond for guests, as this aligns perfectly with the hotel's mission of 'Serving London Love'.
