At a Glance
- Tasks: Provide hands-on IT & AV support across university campuses and troubleshoot tech issues.
- Company: Innovative co-working and lab space provider for leading UK universities.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Work in a collaborative setting with varied responsibilities and exciting challenges.
- Why this job: Join a vibrant team and make a real difference in tech operations at universities.
- Qualifications: Hands-on IT support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
Our clients provide innovative co-working and lab spaces to some of the leading universities across the UK. We’re looking for a hands-on IT & AV Support Technician to join our team responsible for managing day-to-day IT and AV technology operations at our growing portfolio of university campuses. If you enjoy a varied technical environment: one moment troubleshooting a user or meeting room issue, the next checking wireless coverage, updating documentation, liaising with contractors, or supporting an event setup, you're what we’re looking for!
Key responsibilities
- Provide first-line and second-line IT and AV support to staff, members, guests, and campus teams
- Troubleshoot Wi‑Fi, printers, meeting room systems, conference equipment, and network connectivity issues
- Monitor and maintain access points, switches, patch panels, and wired data connections
- Carry out daily AV checks in meeting rooms and event spaces to ensure rooms are ready for use
- Set up technical equipment for events and train Front of House staff on basic AV operation
- Maintain accurate documentation for procedures, configurations, Wi‑Fi maps, assets, contracts, and troubleshooting steps
- Support technical assets across the campus and coordinate with third‑party contractors where required
- Assist with Wi‑Fi monitoring, WAP checks, heatmaps, and new wired data connections
Essential skills and experience
- Hands‑on IT support experience in a customer‑facing environment
- Good troubleshooting knowledge of Wi‑Fi, LAN, printers, Microsoft 365, and Windows/macOS endpoints
- Experience supporting meeting room or conference systems such as Microsoft Teams Rooms, Zoom Rooms, or similar
- Basic understanding of switches, patch panels, structured cabling, access points, and network troubleshooting
- Strong written and verbal communication skills
- Comfortable working directly with non‑technical users, guests, contractors, and internal teams
- Able to document technical processes clearly and consistently
- Organised, proactive, and comfortable working in a small team with varied responsibilities
Desirable skills
- FreshService or similar ITSM/ticketing platform experience
- Experience in a university, co‑working, serviced office, lab, hospitality, or events environment
- Wi‑Fi heatmapping or wireless survey experience
- Exposure to AV firmware updates, room control systems, digital signage, or audio/video conferencing hardware
- Basic understanding of HTML, Java, or web‑based systems
- Relevant IT or Computer Science qualification, apprenticeship, degree, or equivalent hands‑on experience
IT & AV Support Technician employer: Straight Talking Telco Ltd
Join a dynamic team that thrives on innovation and collaboration in the heart of the UK's leading universities. As an IT & AV Support Technician, you'll enjoy a vibrant work culture that values hands-on experience and offers ample opportunities for professional growth, all while contributing to a meaningful mission of enhancing educational environments. With a focus on employee development and a supportive atmosphere, this role provides a unique chance to make a real impact in a varied technical landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT & AV Support Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that IT & AV Support Technician role.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or setting up AV equipment, create a portfolio or a blog showcasing your projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each application. Research the company and mention specific projects or values that resonate with you. This shows you’re genuinely interested and not just sending out generic applications.
✨Tip Number 4
Follow up after applying! A quick email to express your enthusiasm can go a long way. It keeps you on their radar and shows you’re proactive. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace IT & AV Support Technician
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your hands-on IT support experience and troubleshooting skills in your application. We want to see how you’ve tackled issues with Wi-Fi, printers, and meeting room systems in the past!
Be Clear and Concise:When documenting your experiences, keep it straightforward. Use bullet points where possible to make it easy for us to see your relevant skills and achievements at a glance.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. Show us why you’re the perfect fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Straight Talking Telco Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Wi-Fi, LAN, and AV systems. Be ready to discuss your hands-on experience with troubleshooting these technologies, as well as any specific tools or platforms you've used, like Microsoft Teams Rooms or Zoom Rooms.
✨Show Off Your Communication Skills
Since you'll be working with non-technical users and contractors, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated complex ideas to someone without a tech background.
✨Prepare for Real-World Scenarios
Expect to face situational questions that reflect the day-to-day challenges of the role. Prepare by thinking through how you would handle common issues, like a meeting room system failing or a Wi-Fi outage, and be ready to share your thought process.
✨Document Your Successes
Bring along examples of documentation you've created in previous roles, such as troubleshooting guides or Wi-Fi maps. This will demonstrate your organisational skills and attention to detail, which are crucial for this position.
