Senior SAP Support Consultant (UK Payroll)

Location: Europe (fully remote). Candidates located outside of the UK are welcome to apply but need to be able to provide support during UK business hours and working days.

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organisations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

The Opportunity

This is an opportunity for an experienced SAP HCM Payroll Support Consultant to join a leading, internationally focussed business in global payroll and human capital management, who are an SAP Gold Partner. Sitting within our UK and Ireland Support Services team as part of the SAP Professional Services practice, you will provide critical AMS support to our valued payroll customers in the UK and Ireland.

Key Responsibilities

• Provide application support to payroll customers through advice, guidance, and appropriate technical activities.
• Manage incidents, requests and changes from external customers using the ServiceNow tool in a timely and accurate manner, using ITIL principles.
• Provide functional analysis and guidance on UKI payroll processing queries.
• Act as the lead for the UKI Payroll AMS team, acting as a mentor to junior colleagues, chairing the daily standup call and working alongside the management team to advise on planning and knowledge transfer activities.
• Act as a Single Point of Contact (SPOC) for one or more customers, to provide a key point of contact with in-depth knowledge of their setup and payroll processing cycles.
• Ensure client documentation is updated to reflect changes made to their systems.
• Manage change requests (typically less than 20 days) from requirements gathering to estimation, unit testing and deployment, to deliver high quality solutions which meet our customers’ business requirements.
• Provide updates on status and progress to the SAP Support Lead via daily standup calls to flag blockers and share information with the wider team.
• Join customer facing issues calls to provide updates on incidents logged with the team.
• Use analytical skills to identify and resolve defects, ensuring the customer is happy with the resolution provided.
• Resolve complex defects related to overtime, social security calculation, legal reporting, allowances, sickness, taxes, posting, payslips, RTI and other UK specific payroll areas.
• Work according to Strada best practices around change and release management.
• Manage the testing and implementation of SAP patches including HRSP and CLC updates.
• Support End of Year/Start of Year processes alongside the customer’s payroll team.

Requirements

• Must have hands on experience of UKI Payroll – Schemas, PCRs, wage type creation, basic pay configuration, etc.
• Proven experience working with SAP Payroll systems (SuccessFactors ECP is a plus) providing maintenance, troubleshooting, configuration and support.
• Ability to prioritise work across multiple clients to ensure that deadlines are met and contractual SLA targets are achieved.
• Strong communication skills to update customers using business rather than technical language.
• In depth knowledge of payroll processes, systems, and UKI legislation.
• Excellent communication and presentation skills.
• Ability to build rapport with stakeholders at all levels.
• Strong analytical and problem-solving skills with great attention to detail.
• Ability to work both independently and as part of a team.
• Flexibility around working hours if due to critical payroll issues or escalations.
• Systems implementation experience is not mandatory but would be beneficial.
• Appetite to become a subject-matter expert on SAP SuccessFactors Employee Central Payroll (ECP) modules.

What we offer

• Competitive salary.
• Dedicated training programme, including ECP certification via SAP.
• Contribution pension scheme.
• Private medical insurance.
• Life insurance.
• Income protection insurance.
• Fully-remote, flexible working options.
• 25 days holiday per year in addition to public holidays (+ opportunity to buy/sell holiday days).

Note - some of the benefits listed above are available in the UK only. If you are applying from a different country, our recruiters will be able to describe the benefits available in your location.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, colour, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorisation to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.