At a Glance
- Tasks: Provide top-notch support to customers via phone and email, resolving their queries efficiently.
- Company: Join CoStar Group, a leading global real estate information provider.
- Benefits: Enjoy private medical cover, 28 days leave, and a collaborative work culture.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by helping clients navigate the world of real estate.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitise the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
The Product Support Associate is responsible for creating a positive service experience for our customers. This is achieved by providing product or website support via phone and/or email for STR customers around the world. The Product Support Associate will work cohesively and efficiently with other departments in the organisation to ensure customer inquiries are fully resolved.
Responsibilities- Maintain appropriate knowledge of products and services to resolve client questions or concerns in an accurate and timely manner.
- Seek to understand the issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution within established time commitments.
- Support customers within multiple asset classes, including hospitality, hostels, short‑term rentals, serviced apartments, industry partners, tourism bureaus, real estate and others as needed.
- Maintain customer records by updating and entering account/subscription information in various systems.
- Become a subject‑matter expert on Benchmarking and legacy STR products and services to educate clients on what is available to best fit their needs.
- Create and maintain accurate records regarding customer interactions.
- Provide support services to other departments as needed.
- Provide training to customers, which may include product overviews, methodology reviews and website usage.
- Keep managers informed of client feedback received and how to best act for better future outcomes.
- Bachelor’s degree or equivalent experience.
- Experience in a customer‑facing role.
- Experience using the Microsoft Office suite of applications (Excel, Outlook and Word).
- Additional European language (German, French, Portuguese preferred).
- Prior experience working at a hotel property or in a hotel corporate environment.
- Experience working with a CRM system and case‑management systems.
- Ability to work in multiple systems simultaneously.
- Ability to multi‑task in a fast‑paced environment while prioritising workload.
- Ability to manage and hit deadlines.
- Ability to work well independently while also contributing to a larger team as needed.
- Excellent communication skills, both written and verbal, with a willingness to go above and beyond to solve problems.
- Ability to develop innovative solutions to client questions and concerns.
- Ability to adapt to change in a high‑growth company.
- Ability to quickly adopt change and remain flexible to learning new things.
- Ability to analyse data and understand issues and discrepancies.
Working at CoStar Group means you’ll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. The environment is based in the iconic Blue Fin building. Other perks include full private medical cover, dental cover, life assurance and member rewards, 28 days annual leave, a competitive pension, season‑ticket loans, enhanced maternity and paternity pay and much more.
We recognise the positive value of diversity and promote equality, welcoming applicants from all backgrounds, including but not limited to different genders, ages, sexual orientations, ethnicities, nationalities, religions and beliefs.
Equal Employment OpportunityCoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance‑abuse testing.
Product Support Associate, STR - London employer: STR
CoStar Group is an exceptional employer, offering a vibrant work culture in the iconic Blue Fin building, where collaboration and innovation thrive. Employees benefit from comprehensive perks including full private medical cover, generous annual leave, and robust support for family leave, all while being part of a diverse team that values equality and personal growth. As a Product Support Associate, you will have the opportunity to develop your skills in a fast-paced environment, contributing to meaningful solutions for clients across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Associate, STR - London
✨Tip Number 1
Get to know the company inside out! Research CoStar Group's products and services, especially those related to STR. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of the CoStar Group team.
We think you need these skills to ace Product Support Associate, STR - London
Some tips for your application 🫡
Know Your Stuff:Before you start writing your application, make sure you understand the role and the company. Familiarise yourself with CoStar Group's products and services so you can show us you're genuinely interested and ready to help our customers.
Tailor Your Application:Don’t just send a generic application! Make it personal by highlighting your relevant experience and skills that match the job description. We want to see how you can contribute to our team and support our customers effectively.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – we love a good chat!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at STR
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of CoStar Group's products and services. Familiarise yourself with their offerings, especially in the hospitality and short-term rental sectors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role is all about creating a positive service experience, be ready to share examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you effectively communicated solutions to clients.
✨Practice Your Communication
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with discussing your experiences and answering potential questions.
✨Be Ready to Adapt
CoStar Group is a high-growth company, so they’ll be looking for candidates who can adapt to change. Prepare to discuss times when you had to adjust quickly to new situations or learn new systems. This will demonstrate your flexibility and willingness to grow with the company.
