Data Operations Associate, STR - London

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

The role of Data Operations Associate will be a vital position on the STR Data Operations Team based in London, reporting to the Manager, Data Operations. This role is responsible for data loading, data checking and report delivery for our benchmarking product. In addition, this role will support client-related administrative tasks, including automating and managing data feeds and facilitating data exchange between STR and clients. This team member will work closely with STR’s clients and internal team members worldwide to ensure the accuracy and continued provision of data. Responsibilities also include responding to report requests and ensuring that reports are delivered accurately and on schedule.

Responsibilities

• Load performance data from corporate submissions, automated data feeds and manual data files.
• Perform data quality checks – research and accept/reject data.
• Contact data providers to understand and resolve data discrepancies.
• Communicate effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar’s policies and guidelines.
• Notify the research department of any census related issues (room supply, open dates, etc.).
• Work with internal stakeholders to monitor and improve participation levels.
• Conduct daily, weekly, and monthly processing procedures.
• Respond to clients via email in an effective and timely manner.
• Help teams run pre-processing checks on weekly and monthly data.
• Generate, check, and send selected reports to corporate clients and individual properties.
• Act as an internal point of contact for data related queries.
• Manage workflow requests and work with clients to assist in the setup of data delivery.
• Stay knowledgeable of industry trends and industry news that may affect the data.
• Work on various projects as needed and able.
• Help clients automate their data submission to STR from various technology vendors.
• Identify new opportunities for automated data transfer to STR with new technology vendors.
• Support growth in data participation.
• Adhere to STR’s and CoStar’s standards and guidelines for data confidentiality.
• Maintain and deliver daily, weekly, and monthly deliverables to clients.
• Complete assigned delivery tasks with a high degree of accuracy.
• Notify the team and business when there are issues impacting delivery timelines.
• Partner with internal teams (e.g. IT, Global Data Operations) to resolve delivery issues as efficiently as possible.
• Adjust and update report setups per client requests.
• Other duties may be assigned as required.

Qualifications

• Bachelor’s degree (ideally in the field of hospitality, data, business management or finance) or equivalent experience.
• Data Skills: creative, innovative, and analytical.
• Strong confidence in using and manipulating quantitative performance data.
• Ability to manipulate big data sets/work with disparate data sets.
• Excellent written and verbal communication skills; ability to communicate effectively and establish strong working relationships with executive management, internal clients, team members and other departments.
• Strong knowledge of Microsoft products, in particular Excel, PowerPoint and Word.
• Ability to work both independently and as part of a team.
• Experienced in dealing with urgent internal and/or external requests while maintaining the turnaround times for other projects.
• History of working in a detail-oriented role whereby attention and focus was a priority.
• Positive can-do attitude, with willingness to learn new ways to accomplish objectives.
• Highly organized, with strong time management skills.
• Be a team player, as a member of an international team.
• Relevant work experience.

Additional Desired Skills, Qualifications & Experience

• Knowledge of STR data, products, and clients.
• Knowledge of hospitality technology; PMS, RMS, BI Tools.
• Experience of working within the hotel/travel/tourism industry.
• Financial literacy, including familiarity with P&L statements and related performance indicators.
• Experience with API integrations and SFTP data transfers is highly desirable.

What’s In It For You?

Working at CoStar Group means you will enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in the iconic Blue Fin Building. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and much more!

At CoStar, we recognise the positive value of diversity and promote equality. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.

Equal Employment Opportunity

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.