Job Title
COSTAR GROUP – DATA ONBOARDING SPECIALIST, STR - LONDON
Overview
CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
Job Description
The Data Onboarding Specialist is a client‑facing role responsible for onboarding hotel companies and hospitality technology partners into secure, stable, and repeatable data delivery workflows. This position serves as the primary coordination point between clients, third‑party software vendors, and internal engineering and data operations teams to ensure confidential hotel performance data is delivered accurately, on time, and in accordance with defined standards.
Rather than directly building integrations, this role leads integration discovery, requirements definition, coordination, testing, and ongoing support, with a strong focus on improving onboarding speed, feed reliability, and overall client experience.
You will be creative, collaborative and self‑motivated. You will need the ability to identify, engage and cultivate relationships with STR clients and technology partners to reduce onboarding times and to drive the automation potential of STR clients.
Responsibilities
- Support our Client & Partner integration through leading discovery calls that cover client systems, data availability and delivery constraints as well as data security considerations.
- Identify and coordinate optimal data delivery processes for each client, including integrations, testing and go‑live.
- Act as liaison between global clients, vendors, and internal engineering teams ensuring alignment on scope, expectations, and delivery schedules. Work with legal to ensure appropriate contractual frameworks are in place and identify additional risks.
- Oversee data quality & feed stability through validating incoming data, partnering with the Data Operations team to resolve feed issues and ensuring all data transfer complies with our obligations.
- Put client experience and exceptional communication at the heart of all you do, ensuring that our clients are managed professionally, and effectively in all interactions.
- Own documentation & process improvements including identifying and tracking relevant KPIs where needed.
Qualifications
- Educated to a bachelor’s degree level, or equivalent experience, ideally in hospitality, data, business management or finance.
- Demonstrable experience in a client‑facing, onboarding, or implementation role.
- Working knowledge of common data delivery methods, including email attachments, SFTP, and APIs.
- Strong ability to work with clients to gather requirements and coordinate technical delivery.
- Excellent communication, organizational skills, and attention to detail.
- Fluent in English, with additional languages a bonus.
- Experience in hospitality technology or hotel performance data ideal but not essential.
- Knowledge of STR data, products and clients ideal but not essential.
- Familiarity with PMS, CRS, RMS, or hotel accounting systems ideal but not essential.
- Exposure to SQL or basic data validation tool preferable.
Benefits
Working at CoStar Group means you’ll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment, equipped to help you be your best, other perks include full private medical cover, dental cover, life assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
Equal Employment Opportunity
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. We aim always to recruit the person most suited to the job and welcome applications from people of all backgrounds, including but not limited to people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.
