Client Account Manager - Subsea Mechanical Tooling Services

At STR, we are continually looking to create a dynamic team of innovative and diverse individuals who are committed to developing new technology and delivering first class leading services to give our customers the very best solutions. Our vision is to evolve and expand our business through nurturing our customer relationships and continuous investment and development of our own technology which will allow STR to provide local on the ground support to our clients globally.

Subsea Technology & Rentals is a market leader in supplying the finest technology and enhanced support services to the offshore energy industry. With over 15 years’ experience of delivering trusted solutions to the subsea industry, STR is seeking to recruit new talent following rapid growth. We are now seeking a dynamic, results-oriented Rental and Services Account Manager to grow our subsea mechanical tooling business.

The Client Account Manager will focus on developing new business opportunities, representing STR at trade shows & industry events while managing and nurturing existing client relationships via Key Account Management (KAM). This role requires a proactive approach to sales, exceptional customer service skills and the ability to identify and capitalize on market trends. Own and grow a portfolio of offshore energy clients (operators, vessel/ROV contractors, EPCs) for our subsea mechanical tooling, survey and Inspection services offering. Based in Aberdeen with regional travel.

The applicant will need to demonstrate a confident “can do” attitude in a fast-paced environment and must be a team player. The applicant will need to be an excellent communicator and offer exceptional attention to detail.

Main Responsibilities:

• Build and maintain strong, long-lasting relationships with key clients, acting as their primary point of contact and trusted advisor.
• Develop and execute account strategies that align with both client objectives and company goals, ensuring growth and profitability.
• Conduct market research to identify emerging trends, customer preferences, and competitive landscape. Use insights to recommend service enhancements and new offerings.
• Ensuring good communication throughout departments and group offices. Identify opportunities for STR products and supply feedback and ideas into the R&D department.
• Comply with the STR Compliance Program, policies and procedures for both sales and operations aspects of this role.
• Hands-on understanding of subsea mechanical tooling (ROV / Diver and Decommissioning) equipment.
• Attend meetings and carry out other duties as required.
• Own and grow accounts (ESCA): build a rolling pipeline, qualify opportunities, and convert to orders against revenue/margin targets.
• Be the primary client POC: maintain senior relationships, understand requirements, and ensure right-first-time delivery and customer satisfaction.
• Quote → contract discipline: Prepare proposals and statements of work, size and select tooling, and price competitively; negotiate terms; issue terms and conditions and End-User Statements with every quote; ensure PO and EUS receipt; issue Order Acknowledgements.
• Cross-functional delivery: Work with engineering, workshops, and logistics to mobilize complete spreads from Aberdeen, Norway, and other sites on time and to specification.
• Technical stewardship: interpret inquiries from operational/technical angles (Mechanical Services/tooling) and shape solutions that meet spec.
• Market & fleet insight: rack fleet demand and competitor pricing; feed data-driven recommendations to Capex planning and product and R&D for new or upgraded tools.
• Compliance & systems: STR Compliance Program/policies/procedures; capture all correspondence in C-SAM and maintain accurate CRM/forecasting.
• Business development activity: run demos/Lunch & Learns, support tradeshows, produce reports/forecasts, and contribute to group sales initiatives.

Requirements of Role:

• Post Secondary Education in Electrical or Electronics Engineering is preferred.
• Strong client network across operators and ROV/vessel contractors in/around Aberdeen.
• Preferred Working knowledge of subsea mechanical tooling such as torque, cutting, jetting, hot-stab, and verification systems; willingness to deepen expertise rapidly.
• Knowledge and understanding of Subsea Survey / sensors equipment is beneficial but not essential.
• Strong management and leadership skills.
• Ability to communicate throughout the organization structure, inspire and motivate.
• Ability to translate operational problems into safe, cost-effective tooling solutions and mobilise complex spreads to tight deadlines.
• Strong attention to detail; thrives under pressure in a fast-paced, deadline-driven environment; growth-oriented mindset.
• Ability to identify new product and service opportunities to be added to the company’s product offering.

Benefits:

• Private medical insurance, including dental and vision.
• Wellbeing package such as additional paid leave day per year, enhanced sick pay and lunch and learns.
• Comprehensive, ongoing training and development programmes such as STR Academy.
• Bonus plan.
• Holiday purchase scheme.
• Social events.
• Charity/community events.
• Service awards.
• Competitive salary.