At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a growing international business with a focus on innovation.
- Benefits: Enjoy a competitive pension plan, life insurance, and 25 days holiday.
- Other info: Work in a dynamic environment with a half day on Fridays!
- Why this job: Make a real difference by helping users maximise their tech experience.
- Qualifications: Experience with SCCM, Intune, and troubleshooting hardware/software issues.
The predicted salary is between 36000 - 60000 £ per year.
We are on the hunt for a skilled and passionate End User Support Specialist to join a growing international business providing support to stakeholders across the business for IT related issues. This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.
This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time.
Responsibilities- Provide high quality End User IT support to colleagues and stakeholders across the business
- Act as a key point of contact for the wider business and the IT Support function
- Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as needed
- Experience with SCCM or Intune
- Confidence administering and maintaining networks
- Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management
- Strong background of troubleshooting hardware and software related issues
- Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification
- Excellent knowledge of O365 and Microsoft OS's
- Understanding and experience of Active Directory, Azure AD, and Exchange
- Company pension plan up-to 7% employer contribution
- Life Insurance up-to 2x your annual salary
- 25 Days Holiday per year
Thame - IT Support - Lucy Group in Oxford employer: STR Group Limited
At Lucy Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation. Our Thame location provides a unique opportunity for professional growth, with access to comprehensive training and development programmes, alongside competitive benefits such as a generous pension plan and life insurance. Join us to be part of a dynamic team where your contributions are recognised and rewarded, all while enjoying a healthy work-life balance with early finishes on Fridays.
StudySmarter Expert Advice🤫
We think this is how you could land Thame - IT Support - Lucy Group in Oxford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what STR Group Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges STR Group Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at STR Group Limited!
✨Direct Apply to STR Group Limited
Let's not forget to apply directly through the STR Group Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Thame - IT Support - Lucy Group in Oxford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at STR Group Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at STR Group Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at STR Group Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
