Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a growing international business with a focus on innovation.
- Benefits: Enjoy a competitive pension plan, life insurance, and 25 days holiday.
- Why this job: Make a real difference by helping users maximise their tech experience.
- Qualifications: Experience with SCCM, Intune, and troubleshooting hardware/software issues.
- Other info: Work in a dynamic environment with a half day on Fridays!
The predicted salary is between 36000 - 60000 £ per year.
We are on the hunt for a skilled and passionate End User Support Specialist to join a growing international business providing support to stakeholders across the business for IT related issues. This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.
This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time.
Responsibilities- Provide high quality End User IT support to colleagues and stakeholders across the business
- Act as a key point of contact for the wider business and the IT Support function
- Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as needed
- Experience with SCCM or Intune
- Confidence administering and maintaining networks
- Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management
- Strong background of troubleshooting hardware and software related issues
- Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification
- Excellent knowledge of O365 and Microsoft OS's
- Understanding and experience of Active Directory, Azure AD, and Exchange
- Company pension plan up-to 7% employer contribution
- Life Insurance up-to 2x your annual salary
- 25 Days Holiday per year
Thame - IT Support - Lucy Group in Oxford employer: STR Group Limited
Contact Detail:
STR Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Thame - IT Support - Lucy Group in Oxford
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves a lot of hands-on support, brush up on common hardware and software issues. Being able to talk through your problem-solving process can really impress the interviewers.
✨Tip Number 3
Network with current employees or alumni who work at Lucy Group. They can provide insider tips on the interview process and what the team values most. Plus, it shows initiative and can give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Thame - IT Support - Lucy Group in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role. Highlight your experience with hardware, software, and troubleshooting, as well as any relevant certifications like ITIL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your experience with tools like SCCM or Intune.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot issues in the past. We love seeing candidates who can think on their feet and provide top-notch support to end users, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at STR Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SCCM, Intune, and the various hardware you'll be working with. Be ready to discuss your experience troubleshooting issues and how you've resolved them in the past. This will show that you're not just familiar with the tools, but that you can effectively use them to support end users.
✨Showcase Your ITIL Knowledge
Since the role mentions an ITIL environment, it’s crucial to demonstrate your understanding of ITIL principles. Prepare examples of how you've applied ITIL practices in previous roles, especially in incident management or service delivery. This will highlight your ability to contribute to a structured support environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common IT support issues and how you would handle them. For instance, how would you troubleshoot a printer issue or assist a colleague struggling with O365? Practising these scenarios will help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.