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- Tasks: Provide top-notch IT support to colleagues and troubleshoot tech issues.
- Company: Join a growing international business with a focus on innovation.
- Benefits: Enjoy a competitive pension plan, life insurance, and 25 days holiday.
- Other info: Work in a dynamic environment with opportunities for growth.
- Why this job: Make a real difference by helping users maximise their tech experience.
- Qualifications: Experience with SCCM, Intune, and troubleshooting hardware/software issues.
The predicted salary is between 36000 - 60000 £ per year.
This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time. We are on the hunt for a skilled and passionate End User Support specialist to join a growing international business providing support to stakeholders across the business for IT related issues. This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.
Responsibilities
- Provide high quality End User IT support to colleagues and stakeholders across the business
- Act as a key point of contact for the wider business and the IT Support function
- Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as needed
Experience and Skills
- Experience with SCCM or Intune
- Confidence administering and maintaining networks
- Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management
- Strong background of troubleshooting hardware and software related issues
- Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification
- Excellent knowledge of O365 and Microsoft OS's
- Understanding and experience of Active Directory, Azure AD, and Exchange
Benefits
- Company pension plan up-to 7% employer contribution
- Life Insurance up-to 2x your annual salary
- 25 Days Holiday per year
End User Global IT Support employer: STR Group Limited
Contact Detail:
STR Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Global IT Support
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills with SCCM, Intune, and troubleshooting can benefit the team. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share specific examples of how you've tackled IT issues in the past. Highlight your experience with hardware and software support to demonstrate your expertise.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace End User Global IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with hardware, software, and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can enhance the end-user experience. Keep it friendly and professional – we love a good story!
Show Off Your Certifications: If you've got any relevant certifications like ITIL V3 or V4, make sure they’re front and centre. We value continuous learning and want to see how you’ve invested in your professional development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at STR Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software, especially the tools mentioned in the job description like SCCM, Intune, and O365. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past.
✨Showcase Your ITIL Knowledge
Since the role mentions ITIL, it’s a good idea to familiarise yourself with ITIL principles if you haven’t already. Be prepared to explain how you’ve applied these principles in previous roles, as this will demonstrate your understanding of best practices in IT support.
✨Prepare for Scenario Questions
Think about common IT support scenarios you might face, such as dealing with a network outage or a malfunctioning device. Practise articulating your thought process and the steps you would take to resolve these issues, as this shows your problem-solving skills.
✨Engage with Your Interviewers
Don’t forget that interviews are a two-way street! Prepare some questions about the team dynamics, the tools they use, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.