At a Glance
- Tasks: Deliver high-quality client service and engage with clients on innovative index solutions.
- Company: Join a leading global index provider with a commitment to diversity and innovation.
- Benefits: Opportunities for professional growth, collaborative culture, and a supportive work environment.
- Other info: Dynamic team atmosphere with a focus on creativity and collaboration.
- Why this job: Make a real impact in the financial market while working with cutting-edge index technology.
- Qualifications: 5+ years in finance, strong analytical skills, and client-facing experience required.
The predicted salary is between 60000 - 80000 € per year.
STOXX is a global index provider currently providing a cross-asset class index family of over 6,500 indices. STOXX is at the forefront of innovative Index design, continuously expanding its portfolio of sustainable and multi-asset class indices and operates on a global level. The indices are licensed to the world's largest issuers of financial products, asset owners and managers as well as to more than 500 companies around the world. Our indices are used as the portfolio basis for ETFs, UCITS-compliant funds, structured products, futures, and options and for risk and performance measurement.
Within this construct, we are now seeking to hire a new member of the Index Client Specialist team to develop client-centric and quality-focused client service.
Responsibilities
- Partner with the Sales Executive to jointly manage client relationships.
- Act as the primary product, technical and operational contact for assigned clients, ensuring smooth execution of projects and services.
- Proactively communicate upcoming key events and jointly engage with clients.
- Own custom client reportings and their timely delivery to maximize information for clients.
- Partner with sales on commercial strategy execution set from index leadership team.
- Coordinate with the Client Support team on ongoing issues, upcoming events, and enhancement requests.
- Maintain deep understanding of index design, calculation and data structures.
- Understand index workflows and implied dependencies to ensure efficient communication across both internal teams and external parties.
- Build and maintain strong working relationships with key internal teams, such as Client Success, Sales, Index Product Management, Research & Development, Operations and more.
Qualifications
- Minimum of 5 years of professional experience in a financial environment (Index Business, Client Service, Asset Management) and understanding of the Financial Markets environment.
- Experience in Client Facing and/or Product Management roles desirable.
- Strong analytical, conceptual skills and know-how in usage of index data by clients.
- Fluency in English; additional languages is a plus.
- Proficiency in Microsoft Office applications.
- Knowledge of PowerBI (Python and usage of AI is a plus).
- High attention to detail.
- Strong communication skills towards internal and external stakeholders.
- Team-oriented and collaborative mindset.
- Intrinsic motivation to expand knowledge around financial indices and the usage of them.
What You Can Expect From Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
About ISS STOXX: ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk.
Senior Client Specialist, Index Solutions & Engagement employer: STOXX
At ISS STOXX, we pride ourselves on being an exceptional employer that champions a culture of diversity, innovation, and professional growth. Our collaborative environment empowers employees to excel in their roles while providing ample opportunities for personal and career development, particularly in the dynamic field of financial indices. Located in a global hub, we offer a unique chance to work with industry leaders and contribute to cutting-edge index solutions that shape the future of finance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Specialist, Index Solutions & Engagement
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world and let them know you're on the hunt for a Senior Client Specialist role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research STOXX and its index solutions thoroughly. Understand their products and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are still excited about the opportunity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at STOXX.
We think you need these skills to ace Senior Client Specialist, Index Solutions & Engagement
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Client Specialist role. Highlight your experience in client-facing roles and any relevant knowledge of financial markets. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with STOXX and how you can contribute to our mission. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Analytical Skills:Since this role requires strong analytical skills, don’t forget to mention specific examples where you’ve used these skills in previous jobs. We’re keen to see how you approach problem-solving and data analysis!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at STOXX
✨Know Your Indices
Make sure you have a solid understanding of the indices that STOXX offers. Familiarise yourself with their unique features and how they are used in the financial markets. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight your ability to communicate effectively and resolve issues, as this is crucial for a Senior Client Specialist. Be ready to discuss how you can enhance client satisfaction and engagement.
✨Be Ready for Technical Questions
Since the role involves technical aspects of index design and data structures, brush up on relevant concepts. Be prepared to answer questions about index workflows and how you would handle specific scenarios. This will showcase your analytical skills and technical know-how.
✨Demonstrate Team Collaboration
STOXX values a collaborative mindset, so be ready to discuss how you've worked with cross-functional teams in the past. Share examples of how you’ve partnered with sales or other departments to drive projects forward. This will illustrate your ability to work well within a team and contribute to the company's success.
