At a Glance
- Tasks: Deliver top-notch client service and enhance relationships in a dynamic financial environment.
- Company: Join ISS STOXX, a leading global index provider with a focus on innovation.
- Benefits: Enjoy a supportive culture, professional growth opportunities, and a diverse work environment.
- Other info: Be part of a team that values creativity and empowers you to succeed.
- Why this job: Make a real impact by driving client satisfaction and engagement in the financial markets.
- Qualifications: 5+ years in finance, strong analytical skills, and a collaborative mindset required.
The predicted salary is between 60000 - 80000 € per year.
STOXX is a global index provider currently providing a cross‑asset class index family of over 6,500 indices. STOXX is at the forefront of innovative Index design, continuously expanding its portfolio of sustainable and multi‑asset class indices and operates on a global level.
Within this construct, we are now seeking to hire a new member of the Index Client Specialist team to develop client‑centric and quality‑focused client service.
As a Senior Client Specialist you will be joining a growing team within our STOXX organization, with the objective to deliver high-quality service and engagement that differentiates STOXX from other index providers and continues STOXX journey in being a leading global index provider. While fostering long‑term growth by enhancing client satisfaction through product and technical engagement and deepening product relationships. You will be working closely with our Sales teams and several internal departments to drive projects forward and service our clients.
Responsibilities
- Partner with the Sales Executive to jointly manage client relationships.
- Act as the primary product, technical and operational contact for assigned clients, ensuring smooth execution of projects and services.
- Proactively communicate upcoming key events and jointly engage with clients.
- Own custom client reportings and their timely delivery to maximize information for clients.
- Partner with sales on commercial strategy execution set from index leadership team.
- Coordinate with the Client Support team on ongoing issues, upcoming events, and enhancement requests.
- Maintain deep understanding of index design, calculation and data structures.
- Understand index workflows and implied dependencies to ensure efficient communication across both internal teams and external parties.
- Build and maintain strong working relationships with key internal teams, such as Client Success, Sales, Index Product Management, Research & Development, Operations and more.
Qualifications
- Minimum of 5 years of professional experience in a financial environment (Index Business, Client Service, Asset Management) and understanding of the Financial Markets environment.
- Experience in Client Facing and/or Product Management roles desirable.
- Strong analytical, conceptual skills and know‑how in usage of index data by clients.
- Fluency in English; additional languages is a plus.
- Proficiency in Microsoft Office applications.
- Knowledge of PowerBI (Python and usage of AI is a plus).
- High attention to detail.
- Strong communication skills towards internal and external stakeholders.
- Team‑oriented and collaborative mindset.
- Intrinsic motivation to expand knowledge around financial indices and the usage of them.
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top‑notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority‑owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk.
Senior Client Specialist employer: STOXX
At ISS STOXX, we pride ourselves on being an exceptional employer that champions a culture of diversity, innovation, and professional growth. Our collaborative environment empowers employees to thrive, offering extensive resources and opportunities for personal and career development while working at the forefront of the financial market. Join us in our mission to deliver high-quality client service and be part of a team that values creativity and excellence in a global setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at STOXX on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into STOXX's products and services. Show us that you understand their index offerings and how they stand out in the market. This will impress the hiring team!
✨Tip Number 3
Practice your communication skills! As a Senior Client Specialist, you'll need to convey complex information clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the STOXX family.
We think you need these skills to ace Senior Client Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Client Specialist role. Highlight your client-facing experience and any relevant financial market knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the index business and how you can contribute to our mission at STOXX. Be genuine and let your personality come through.
Showcase Your Analytical Skills:Since this role requires strong analytical skills, don’t shy away from including examples of how you've used data to drive decisions or improve client relationships in your previous roles. We love seeing those numbers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at STOXX
✨Know Your Indices
Make sure you have a solid understanding of the indices that STOXX offers. Familiarise yourself with their unique features and how they stand out in the market. This will not only show your enthusiasm but also your readiness to engage with clients on a deeper level.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve communicated effectively, resolved issues, and contributed to client satisfaction. This is crucial for a Senior Client Specialist role.
✨Brush Up on Technical Knowledge
Since the role involves technical engagement, ensure you're comfortable discussing index design, calculation, and data structures. If you have experience with tools like PowerBI or Python, be ready to discuss how you've used them in previous roles.
✨Demonstrate Team Collaboration
STOXX values a collaborative mindset, so be prepared to talk about how you've worked with cross-functional teams in the past. Share specific instances where your teamwork led to successful project outcomes or enhanced client service.
