At a Glance
- Tasks: Deliver high-quality client service and engage with clients on innovative index solutions.
- Company: Join a leading global index provider with a commitment to diversity and inclusion.
- Benefits: Empowerment, growth opportunities, and a collaborative work culture.
- Other info: Dynamic team environment with a focus on creativity and innovation.
- Why this job: Make a real impact in the financial market while working with cutting-edge index technology.
- Qualifications: 5+ years in finance, strong analytical skills, and client-facing experience.
The predicted salary is between 60000 - 80000 € per year.
STOXX is a global index provider currently providing a cross-asset class index family of over 6,500 indices. STOXX is at the forefront of innovative Index design, continuously expanding its portfolio of sustainable and multi-asset class indices and operates on a global level. The indices are licensed to the world's largest issuers of financial products, asset owners and managers as well as to more than 500 companies around the world. Our indices are used as the portfolio basis for ETFs, UCITS-compliant funds, structured products, futures, and options and for risk and performance measurement.
Within this construct, we are now seeking to hire a new member of the Index Client Specialist team to develop client-centric and quality-focused client service.
Responsibilities
- As a Senior Client Specialist you will be joining a growing team within our STOXX organization, with the objective to deliver high-quality service and engagement that differentiates STOXX from other index providers.
- Foster long-term growth by enhancing client satisfaction through product and technical engagement and deepening product relationships.
- Work closely with our Sales teams and several internal departments to drive projects forward and service our clients.
The Successful Candidate Will Support The Following Activities
- Partner with the Sales Executive to jointly manage client relationships.
- Act as the primary product, technical and operational contact for assigned clients, ensuring smooth execution of projects and services.
- Proactively communicate upcoming key events and jointly engage with clients.
- Own custom client reportings and their timely delivery to maximize information for clients.
- Partner with sales on commercial strategy execution set from index leadership team.
- Coordinate with the Client Support team on ongoing issues, upcoming events, and enhancement requests.
- Maintain deep understanding of index design, calculation and data structures.
- Understand index workflows and implied dependencies to ensure efficient communication across both internal teams and external parties.
- Build and maintain strong working relationships with key internal teams, such as Client Success, Sales, Index Product Management, Research & Development, Operations and more.
Qualifications
- Minimum of 5 years of professional experience in a financial environment (Index Business, Client Service, Asset Management) and understanding of the Financial Markets environment.
- Experience in Client Facing and/or Product Management roles desirable.
- Strong analytical, conceptual skills and know-how in usage of index data by clients.
- Fluency in English; additional languages is a plus.
- Proficiency in Microsoft Office applications.
- Knowledge of PowerBI (Python and usage of AI is a plus).
- High attention to detail.
- Strong communication skills towards internal and external stakeholders.
- Team-oriented and collaborative mindset.
- Intrinsic motivation to expand knowledge around financial indices and the usage of them.
What You Can Expect From Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Senior Client Specialist, Index Solutions & Engagement in London employer: STOXX
At ISS STOXX, we pride ourselves on being an exceptional employer that champions diversity and innovation within the financial sector. Our collaborative work culture fosters creativity and empowers employees to grow both professionally and personally, with ample opportunities for development in a dynamic global environment. Join us in shaping the future of index solutions while enjoying the benefits of working with a leading provider backed by the expertise of Deutsche Börse Group.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Specialist, Index Solutions & Engagement in London
✨Tip Number 1
Network like a pro! Reach out to current employees at STOXX on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Client Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of index design and financial markets. We want to see that you’re not just familiar with the basics but can also discuss trends and innovations in the industry.
✨Tip Number 3
Showcase your client-facing skills during interviews. Share specific examples of how you've built strong relationships and delivered exceptional service in previous roles. We love hearing about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at STOXX.
We think you need these skills to ace Senior Client Specialist, Index Solutions & Engagement in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Client Specialist role. Highlight your experience in client-facing roles and any relevant knowledge of financial markets. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with STOXX and how you can contribute to our mission. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Analytical Skills:Since this role requires strong analytical skills, don’t forget to mention specific examples where you’ve used these skills in previous jobs. We’re keen to see how you’ve tackled challenges and made data-driven decisions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at STOXX
✨Know Your Indices
Make sure you have a solid understanding of the indices that STOXX offers. Familiarise yourself with their unique features and how they are used in the financial markets. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight your ability to communicate effectively and resolve issues, as this is crucial for a Senior Client Specialist. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Technical Questions
Since the role involves technical engagement, brush up on your knowledge of index design, calculation, and data structures. Be prepared to discuss how you would approach specific client queries or challenges related to these areas.
✨Demonstrate Team Collaboration
STOXX values teamwork, so be ready to discuss how you've collaborated with different departments in previous roles. Share specific instances where your teamwork led to successful project outcomes, emphasising your ability to work closely with sales and client support teams.
