At a Glance
- Tasks: Join a dynamic team to deliver top-notch client service and enhance client satisfaction.
- Company: Global leader in index solutions, fostering innovation and collaboration.
- Benefits: Inclusive culture, professional growth opportunities, and a supportive work environment.
- Other info: Diverse team with a commitment to creativity and innovation.
- Why this job: Make a real impact in the financial market while developing your skills.
- Qualifications: 2+ years in finance, strong analytical skills, and a collaborative mindset.
The predicted salary is between 40000 - 50000 € per year.
STOXX is a global index provider currently providing a cross‑asset class index family of over 6,500 indices. The company is at the forefront of innovative index design, continuously expanding its portfolio of sustainable and multi‑asset class indices and operates on a global level. The indices are licensed to the world’s largest issuers of financial products, asset owners and managers, and more than 500 companies. They are used as the portfolio basis for ETFs, UCITS‑compliant funds, structured products, futures, options, and for risk and performance measurement.
As a Client Specialist you will be joining a growing team within our STOXX organization, with the objective to deliver high‑quality service and engagement that differentiates STOXX from other index providers and continues our journey in being a leading global index provider. You will foster long‑term growth by enhancing client satisfaction through product and technical engagement and deepening product relationships, working closely with Sales teams and other internal departments to drive projects forward and service our clients.
The Successful Candidate Will Support The Following Activities:
- Partner with the Sales Executive to jointly manage client relationships
- Act as the primary product, technical, and operational contact for assigned clients, ensuring smooth execution of projects and services
- Proactively communicate upcoming key events and jointly engage with clients
- Own custom client reportings and ensure their timely delivery to maximize information for clients
- Partner with sales on commercial strategy execution set from the index leadership team
- Coordinate with the Client Support team on ongoing issues, upcoming events, and enhancement requests
- Maintain a deep understanding of index design, calculation, and data structures
- Understand index workflows and implied dependencies to ensure efficient communication across both internal teams and external parties
- Build and maintain strong working relationships with key internal teams such as Client Success, Sales, Index Product Management, Research & Development, Operations and more
Qualifications:
- Minimum of 2 years of professional experience in a financial environment (Index Business, Client Service, Asset Management) and understanding of the Financial Markets environment
- Experience in client‑facing and/or product management roles desirable
- Strong analytical, conceptual skills and know‑how in the usage of index data by clients
- Fluency in English; an additional language is a plus
- Proficiency in Microsoft Office applications
- Knowledge of PowerBI (Python and usage of AI is a plus)
- High attention to detail
- Strong communication skills towards internal and external stakeholders
- Team‑oriented and collaborative mindset
- Intrinsic motivation to expand knowledge around financial indices and their usage
What You Can Expect From Us:
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire. Let’s be #BrilliantTogether.
About ISS STOXX:
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top‑notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority‑owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk.
Client Specialist in London employer: STOXX
At ISS STOXX, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions diversity and innovation. As a Client Specialist, you will have the opportunity to collaborate with talented professionals in a supportive environment that prioritises employee growth and development, while also enjoying the benefits of working for a leading global index provider located in a vibrant financial hub. Join us to empower your career and make a meaningful impact in the financial markets.
StudySmarter Expert Advice🤫
We think this is how you could land Client Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at STOXX on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into STOXX’s indices and their applications. The more you know, the better you can showcase how you can add value as a Client Specialist.
✨Tip Number 3
Show off your soft skills! As a Client Specialist, communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing complex financial concepts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at STOXX.
We think you need these skills to ace Client Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Specialist role. Highlight your experience in client service and financial markets, and don’t forget to showcase any relevant skills like analytical abilities or proficiency in Microsoft Office.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the index business and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills:As a Client Specialist, strong communication is key. In your application, demonstrate your ability to communicate effectively with both clients and internal teams. Use clear and concise language to reflect this.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at STOXX
✨Know Your Indices
Before the interview, make sure you have a solid understanding of the different types of indices that STOXX offers. Familiarise yourself with their unique features and how they are used in financial products. This will show your genuine interest in the role and help you engage in meaningful discussions.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight your ability to communicate effectively and resolve issues promptly. This is crucial for a Client Specialist role, so be ready to discuss how you can enhance client satisfaction.
✨Brush Up on Technical Knowledge
Since the role involves technical engagement, ensure you're comfortable discussing index design, calculation, and data structures. If you have experience with tools like PowerBI or Python, be prepared to talk about how you've used them in previous roles to analyse data or create reports.
✨Demonstrate Team Spirit
STOXX values collaboration, so be ready to share examples of how you've worked effectively within a team. Discuss how you’ve partnered with sales or other departments to drive projects forward. This will illustrate your team-oriented mindset and your ability to contribute to a positive work environment.
