Client Specialist

STOXX is a global index provider currently providing a cross‑asset class index family of over 6,500 indices. The company is at the forefront of innovative index design, continuously expanding its portfolio of sustainable and multi‑asset class indices and operates on a global level. The indices are licensed to the world’s largest issuers of financial products, asset owners and managers, and more than 500 companies. They are used as the portfolio basis for ETFs, UCITS‑compliant funds, structured products, futures, options, and for risk and performance measurement.

As a Client Specialist you will be joining a growing team within our STOXX organization, with the objective to deliver high‑quality service and engagement that differentiates STOXX from other index providers and continues our journey in being a leading global index provider. You will foster long‑term growth by enhancing client satisfaction through product and technical engagement and deepening product relationships, working closely with Sales teams and other internal departments to drive projects forward and service our clients.

The Successful Candidate Will Support The Following Activities:

• Partner with the Sales Executive to jointly manage client relationships.
• Act as the primary product, technical, and operational contact for assigned clients, ensuring smooth execution of projects and services.
• Proactively communicate upcoming key events and jointly engage with clients.
• Own custom client reportings and ensure their timely delivery to maximize information for clients.
• Partner with sales on commercial strategy execution set from the index leadership team.
• Coordinate with the Client Support team on ongoing issues, upcoming events, and enhancement requests.
• Maintain a deep understanding of index design, calculation, and data structures.
• Understand index workflows and implied dependencies to ensure efficient communication across both internal teams and external parties.
• Build and maintain strong working relationships with key internal teams such as Client Success, Sales, Index Product Management, Research & Development, Operations and more.

Qualifications:

• Minimum of 2 years of professional experience in a financial environment (Index Business, Client Service, Asset Management) and understanding of the Financial Markets environment.
• Experience in client‑facing and/or product management roles desirable.
• Strong analytical, conceptual skills and know‑how in the usage of index data by clients.
• Fluency in English; an additional language is a plus.
• Proficiency in Microsoft Office applications.
• Knowledge of PowerBI (Python and usage of AI is a plus).
• High attention to detail.
• Strong communication skills towards internal and external stakeholders.
• Team‑oriented and collaborative mindset.
• Intrinsic motivation to expand knowledge around financial indices and their usage.

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.