At a Glance
- Tasks: Support and enhance a modern platform using Salesforce and integrated applications.
- Company: Join Stowe, a forward-thinking company transforming technology in the legal sector.
- Benefits: Enjoy a competitive salary, flexible working, and a comprehensive benefits package.
- Other info: Be part of a dynamic team with opportunities for professional growth and development.
- Why this job: Make a real impact by solving complex technical issues and improving user experiences.
- Qualifications: Hands-on experience with Salesforce administration and strong problem-solving skills required.
The predicted salary is between 45000 - 50000 £ per year.
Stowe is undertaking a major technology transformation, replacing legacy systems with a modern platform built around Salesforce, Nebulaw, Certinia and a number of integrated applications. The Platform Support Engineer will play a key role in the day-to-day support, administration and continuous improvement of this platform. Working within the Platform Support team and closely with Platform Engineering, you will provide hands-on technical support across Salesforce and connected applications. You will investigate and resolve complex platform issues, carry out configuration changes and deliver enhancements that improve the platform and user experience. This is a highly technical, hands-on role. You will be expected to understand how the platform is configured, troubleshoot automation and business processes, investigate data and integration issues and confidently make declarative configuration changes within Salesforce. The role does not involve software development or writing code. Where a change requires custom development, you will work with the Platform Support Lead and Platform Engineers to investigate the requirement and support its delivery.
Key Responsibilities:
- Technical Platform Support: Provide technical day-to-day support across Salesforce, Nebulaw, Certinia and integrated applications. Investigate and resolve incidents and service requests through detailed technical analysis. Troubleshoot Salesforce configuration, automation, permissions, data and business process issues. Investigate integration-related issues and help identify where failures are occurring. Take ownership of technical issues through to resolution, keeping users informed throughout. Perform root cause analysis and identify opportunities to prevent recurring incidents. Escalate issues requiring software development or specialist engineering input.
- Salesforce Configuration & Administration: Carry out hands-on Salesforce configuration and administration. Configure and maintain Salesforce Flows and other declarative automation. Create and maintain objects, fields, record types, page layouts, validation rules and other platform configuration. Manage users, permission sets, access and security configuration. Create and maintain reports and dashboards. Configure solutions that support business processes and user journeys. Carry out controlled data changes and corrections where appropriate. Assess the impact and risk of configuration changes before implementation. Maintain clear documentation for platform configuration and changes.
- Platform Change & Enhancement: Translate business requirements into practical and supportable platform changes. Work with users and stakeholders to understand problems and identify suitable improvements. Configure, test and validate changes before release. Support user acceptance testing and resolve issues identified during testing. Participate in release and deployment activities, including validation following production releases. Work with Platform Engineers where requirements need custom development, integration changes or more complex technical solutions.
- Platform Engineering Collaboration: Work closely with the Platform Support Lead and Platform Engineers. Participate in relevant agile ceremonies, including stand-ups, refinement and sprint planning. Contribute technical knowledge during the investigation and design of platform changes. Provide insight from support issues and user feedback to help identify platform improvements. Support the investigation and testing of changes delivered by Platform Engineering.
- Continuous Improvement & Knowledge: Develop strong knowledge of Stowe's end-to-end business processes and client journey. Identify recurring support issues and opportunities for permanent fixes. Improve existing configuration and automation where appropriate. Create and maintain technical documentation, runbooks, support guides and knowledge articles. Share technical knowledge with other members of the Platform Support team. Help build internal platform capability and reduce reliance on third-party implementation partners.
- Stakeholder Support: Build positive working relationships with lawyers and central business teams. Explain technical issues and changes clearly to non-technical users. Work with the Platform Support Lead to ensure issues and changes are appropriately prioritised. Provide a professional, responsive and customer-focused support experience.
What You'll Bring:
Essential:
- Strong hands-on experience administering and configuring Salesforce.
- Experience creating and maintaining Salesforce Flows and declarative automation.
- Good understanding of Salesforce security, users, permission sets and access controls.
- Experience working with Salesforce objects, fields, record types, page layouts, validation rules and business processes.
- Strong troubleshooting and technical problem-solving skills.
- Ability to investigate complex application, automation, process and data issues.
- Experience delivering and documenting Salesforce configuration changes.
- Ability to understand business requirements and translate them into practical platform solutions.
- Confidence working directly with users to investigate and resolve technical problems.
- Strong communication skills and the ability to explain technical matters to non-technical users.
- Ability to manage support activity and change work across competing priorities.
Desirable:
- Salesforce Certified Administrator.
- Salesforce Platform App Builder certification.
- Experience supporting Salesforce integrations and third-party applications.
- Experience with Salesforce Scheduler.
- Experience supporting CRM, legal or case management systems.
- Experience with release management and deployment processes.
- Experience with Copado or similar release management tooling.
- Experience working within an Agile delivery environment.
- Experience supporting SaaS platforms in a professional services organisation.
Benefits:
- Salary £45,000-50,000
- Bonus
- A wellbeing culture, including Mental Wellbeing days, and access to counselling sessions
- Volunteering leave
- Diversity public holidays
- 26 days holiday
- Enhanced adoption, maternity and paternity pay
- Paid leave for fertility treatment
- Emergency dependants leave
- Bereavement leave
- Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
- Training grants
- Life Assurance
- Contributory pension
- Flexible working
You don't need a CV to apply; simply fill out the 3 fields and a copy of your LinkedIn profile. Alternatively, if you're sending a CV, help reduce negative, unconscious bias by leaving out your picture, age, and other unnecessary information. We only want to know the merits which make you great for this role.
Platform Support Engineer in Leeds employer: Stowe Family Law
At Stowe, we pride ourselves on being a leading national family law firm that offers the unique advantage of a supportive local team environment. Our commitment to employee growth is evident through our extensive benefits, including flexible working options, a strong wellbeing culture, and generous leave policies, all designed to foster both personal and professional development. Join us to be part of a close-knit team where your ambition and dedication to family law can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Engineer in Leeds
✨Join Local Tech Meetups
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✨Contribute to Open Source Projects
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✨Tap into Online Developer Communities
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We think you need these skills to ace Platform Support Engineer in Leeds
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Stowe Family Law.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Stowe Family Law and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Stowe Family Law
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Stowe Family Law uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
