IT Support Engineer in Leeds

Does this sound familiar? Your phone rings again, it’s one of the many routine IT issues, probably from someone who you don’t know and can’t build a long-term relationship with. The process repeats, it’s frustrating as you’re unable to free up time to work on interesting IT projects. It doesn’t have to be like that; there’s a better way. Stowe will provide you with the opportunity to work as part of an in‑house IT team, working on long‑term projects, building relationships with colleagues and feeling part of a growing company.

Stowe is the largest family law firm in the country and we’re also the fastest growing. With more than 240 lawyers across 90+ offices, we are building a modern, cloud‑first technology environment that helps our people deliver exceptional client service. Our IT infrastructure, systems and support model are central to that growth. We are investing in modern workplace tools, cloud services, telecoms and AI‑enabled applications, and we are looking for an experienced engineer who can help colleagues get the best from them every day.

You will be joining the IT team as a colleague‑facing support engineer for the North of England, reporting into the IT Helpdesk Supervisor and working closely with colleagues across the wider IT function. This is a hybrid role based on our Harrogate or Leeds office and from home, with regular travel to other offices across your support region and occasional wider business travel. You will be visible to colleagues, confident with face‑to‑face support, and trusted to take ownership of issues through to resolution.

What will you be doing?

• Work with the IT team to maintain and improve Stowe Family Law's IT, communications, mobile and cloud infrastructure.
• Receive, process, prioritise and resolve IT issues from staff in a timely and cost‑effective manner.
• Log work accurately in the IT service management platform, including outcomes, resolutions and useful knowledge base content.
• Escalate issues to internal specialists or external suppliers where required, while retaining ownership and ensuring progress is communicated.
• Administer and support users across Microsoft 365, Exchange, Entra ID, Active Directory, Intune, Teams and SharePoint.
• Support Salesforce users and work with relevant teams or suppliers to resolve application and access issues.
• Support telephony, contact and communications systems, including Vonage and RingCentral.
• Troubleshoot hardware, peripherals, laptops, mobile devices, network connectivity, printing and office equipment.
• Maintain excellent relationships with office partners, managing partners, facilities contacts, suppliers and internal stakeholders.
• Keep up to date with developments in legal technology, AI applications, cloud services and modern support practices.

What might a great candidate look like?

• Experience in a similar IT support, desktop, field support or service desk engineering role.
• Some experience supporting Salesforce users in a business environment is preferrable.
• Proven experience supporting Microsoft 365, Exchange, Teams, SharePoint, Entra ID and modern cloud‑based workplace applications.
• Experience with Intune, device management, mobile device support and secure remote working practices.
• Hands‑on experience with telephony platforms and user support, ideally including Vonage and/or RingCentral.
• Excellent face‑to‑face support skills, with the confidence to visit offices, work directly with senior stakeholders and represent IT professionally.
• Strong remote support capability, with clear communication, good prioritisation and a customer‑first approach.
• Experience with IT service management tools and processes, including incident management, change, asset tracking and knowledge management.
• ManageEngine experience would be beneficial.
• Good troubleshooting skills across laptops, peripherals, mobile devices, network printing, connectivity and office equipment.
• Working knowledge of Active Directory user and policy administration.
• Experience supporting Adobe Acrobat/PDF tools, Mimecast, Egress as well as the full Microsoft Windows stack.
• Citrix Desktop experience is useful for the short term, but this role is focused on supporting our move to a modern cloud‑first environment.
• Legal sector or case management system experience would be an advantage, but full training will be provided.
• A full UK driving licence and willingness to travel across the Northern region or further afield if needed, with occasional overnight stays if required.

Benefits

• Salary £30,000‑35,000
• Bonus
• A wellbeing culture, including Mental Wellbeing days, and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medicash health insurance – 24/7 GP’s, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension
• Flexible working