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- Tasks: Help clients through challenging times with empathy and professionalism via inbound and outbound calls.
- Company: Join Stowe Family Law, the UK's largest family law team, growing rapidly with over 400 experts.
- Benefits: Enjoy 80% remote work, mental wellbeing days, 26 days holiday, and a supportive culture.
- Why this job: Make a real impact on people's lives while developing your skills in a thriving environment.
- Qualifications: Previous telephony sales experience and exceptional client service skills are essential.
- Other info: Full training provided in Harrogate; flexible working hours with every other Saturday off.
The predicted salary is between 24000 - 36000 £ per year.
Client Service Executive
This role is different; you’ll make an impact on people’s lives. You\’ll spend your day helping potential clients who are going through a particularly difficult time in their lives.
If you’re currently working in a telephony sales-based role and fancy a brand-new challenge in a growing business, read on.
What’s the purpose of this role?
Our Central Sales Team is the front and centre of delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the client’s needs in mind.
Who ‘is’ Stowe Family Law?
We\’re the largest and fastest-growing team of family law experts in the country, boasting over 400 colleagues across 90+ offices specialising in divorce, finances, and children law.
Our exceptional growth of over 150% in recent years means there are constant development and progression opportunities. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone.
Learn more about us and what it’s like to work here:
What will I likely be doing?
New Business Enquiries;
- Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client’s needs through inbound and outbound calls (all warm calls)
- Reassuring the client and dealing with their requests professionally with empathy
- Accurately taking down their information and entering it into a case management system
- Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company
Liaising with our Lawyers across the country to establish best practice ways of working, including:
- Understanding our lawyer\’s availability to speak to our clients
- Preferred ways of working across different regions
- Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case
What skills might be suitable for this position?
- Telephony Sales background
- Exceptional client service with the ability to deal sensitively with emotional or upset clients
Hours & Salary
- £30,000 per annum
- Training in our Harrogate Office; we\’ll teach you everything you need to know about family law.
- 80% working from home, and 20% working from the office – you control how this looks
- This is a full-time role (35 hours), working 5 days per week with the following schedule:
Monday & Wednesday: 11:00 AM – 7:00 PM
Tuesday, Thursday, Friday, and every otherSaturday: 9:00 AM – 5:00 PM
Please note: This role includes working every other Saturday, with a day off in lieu taken on Thursday during the same week.
Benefits
Read about our full benefits package here – https://careers.stowefamilylaw.co.uk/employee-bene…
- A wellbeing culture including Mental Wellbeing days, and access to counselling sessions
- Volunteering leave
- Diversity public holidays
- 26 days holiday
- Enhanced adoption, maternity and paternity pay
- Paid leave for fertility treatment
- Emergency dependents leave
- Bereavement leave
- Medicash health insurance – 24/7 GP’s, dental, counselling, gym discounts
- Training grants
- Life Assurance
- Contributory pension
- Flexible working
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Inbound Sales Representative employer: Stowe Family Law LLP
Contact Detail:
Stowe Family Law LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Representative
✨Tip Number 1
Familiarise yourself with the family law sector. Understanding the basics of divorce, finances, and children law will not only help you in conversations but also show your genuine interest in the role.
✨Tip Number 2
Practice your empathy skills. Since you'll be dealing with clients who may be going through tough times, being able to convey understanding and support over the phone is crucial.
✨Tip Number 3
Network with current or former employees of Stowe Family Law. They can provide insights into the company culture and what it takes to succeed in the role, which can give you an edge during the interview process.
✨Tip Number 4
Prepare for role-playing scenarios. Since this position involves handling client inquiries, practising how to respond to various client situations can boost your confidence and performance during the interview.
We think you need these skills to ace Inbound Sales Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Inbound Sales Representative position. Tailor your application to highlight how your experience aligns with their needs.
Show Empathy in Your Application: Since this role involves dealing with clients during difficult times, demonstrate your ability to empathise and provide exceptional client service in your cover letter. Share relevant experiences where you successfully managed sensitive situations.
Highlight Relevant Experience: If you have a background in telephony sales or client service, make sure to emphasise this in your CV. Use specific examples that showcase your skills in handling inquiries and converting leads into meetings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Stowe Family Law LLP
✨Show Empathy
As an Inbound Sales Representative, you'll be dealing with clients who may be going through tough times. Demonstrating empathy during the interview will show that you understand the importance of client care and can handle sensitive situations.
✨Highlight Your Telephony Sales Experience
Make sure to discuss your previous experience in telephony sales. Share specific examples of how you've successfully converted leads or handled challenging calls, as this role heavily relies on those skills.
✨Understand the Company Culture
Familiarise yourself with Stowe Family Law's culture and values. Mentioning how your personal values align with theirs can set you apart and demonstrate your genuine interest in the company.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.