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- Tasks: Help clients through challenging times with inbound and outbound calls, providing support and empathy.
- Company: Join Stowe Family Law, the UK's largest family law team, dedicated to making a difference.
- Benefits: Enjoy 80% remote work, mental wellbeing days, 26 days holiday, and a supportive culture.
- Why this job: Make a real impact on people's lives while growing in a fast-paced, rewarding environment.
- Qualifications: Telephony sales experience and exceptional client service skills are essential.
- Other info: Full training provided, flexible working hours, and opportunities for progression.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Inbound & Outbound Sales Executive role at Stowe Family Law LLP 1 day ago Be among the first 25 applicants Join to apply for the Inbound & Outbound Sales Executive role at Stowe Family Law LLP Client Service Executive This role is different; you’ll make an impact on people’s lives. You\’ll spend your day helping potential clients who are going through a particularly difficult time in their lives. If you’re currently working in a telephony sales-based role and fancy a brand-new challenge in a growing business, read on. What’s the purpose of this role? Our Central Sales Team is the front and centre of delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the client’s needs in mind. Who ‘is’ Stowe Family Law? We\’re the largest and fastest-growing team of family law experts in the country, boasting over 400 colleagues across 90+ offices specialising in divorce, finances, and children law. Our exceptional growth of over 150% in recent years means there are constant development and progression opportunities. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone. Learn more about us and what it’s like to work here: About Stowe Family Law Our Culture What will I likely be doing? Supporting the Client Service Team by dealing with New Business Enquiries and understanding each client’s needs through inbound and outbound calls (all warm calls) Reassuring the client and handling their requests professionally with empathy Accurately taking down their information and entering it into a case management system Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company Liaising with our Lawyers across the country to establish best practice ways of working, including: Understanding our lawyer\’s availability to speak to our clients Preferred ways of working across different regions Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case What skills might be suitable for this position? Telephony Sales background Exceptional client service with the ability to deal sensitively with emotional or upset clients Hours & Salary £30,000 per annum Training in our Harrogate Office; we\’ll teach you everything you need to know about family law. 80% working from home, and 20% working from the office – you control how this looks This is a full-time role (35 hours), working 5 days per week with the following schedule: Tuesday & Wednesday: 11:00 AM – 7:00 PM; Monday, Thursday, Friday, and every other Sunday: 9:00 AM – 5:00 PM Please note: This role includes working every other Sunday, with a day off in lieu taken on Thursday during the same week. Benefits Read about our full benefits package here – https://careers.stowefamilylaw.co.uk/employee-benefits A wellbeing culture including Mental Wellbeing days, and access to counselling sessions Volunteering leave Diversity public holidays 26 days holiday Enhanced adoption, maternity and paternity pay Paid leave for fertility treatment Emergency dependents leave Bereavement leave Medicash health insurance – 24/7 GP’s, dental, counselling, gym discounts Training grants Life Assurance Contributory pension Flexible working Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries Law Practice Referrals increase your chances of interviewing at Stowe Family Law LLP by 2x Sign in to set job alerts for “Sales Executive” roles. 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Inbound & Outbound Sales Executive employer: Stowe Family Law LLP
Contact Detail:
Stowe Family Law LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound & Outbound Sales Executive
✨Tip Number 1
Familiarise yourself with Stowe Family Law's values and client service approach. Understanding their Client Value Proposition will help you align your responses during interviews, showcasing how you can contribute to their mission of providing exceptional client experiences.
✨Tip Number 2
Prepare to discuss your telephony sales experience in detail. Be ready to share specific examples of how you've successfully handled difficult conversations or turned a potential client into a satisfied customer, as this role requires empathy and strong communication skills.
✨Tip Number 3
Research common challenges faced by clients in family law situations. Being knowledgeable about these issues will allow you to demonstrate your understanding of the emotional landscape clients may be navigating, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of Stowe Family Law if possible. They can provide valuable insights into the company culture and expectations, helping you tailor your approach and stand out as a candidate who truly understands the environment.
We think you need these skills to ace Inbound & Outbound Sales Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Inbound & Outbound Sales Executive role. Highlight your telephony sales experience and how it aligns with the client service focus of Stowe Family Law.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that match the job description. Emphasise your ability to handle sensitive situations and provide exceptional client service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping clients during difficult times. Use specific examples from your past experiences to demonstrate your empathy and communication skills, which are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Stowe Family Law LLP
✨Understand the Client's Needs
Before your interview, take some time to think about how you would approach understanding a client's needs. Be prepared to discuss how you would handle sensitive situations and reassure clients during difficult times.
✨Showcase Your Telephony Sales Experience
Since this role requires a background in telephony sales, be ready to share specific examples of your past experiences. Highlight any successes you've had in converting leads and how you maintained exceptional client service.
✨Demonstrate Empathy and Professionalism
This position involves dealing with clients who may be upset or emotional. Prepare to discuss how you would maintain professionalism while showing empathy. Consider sharing a story where you successfully navigated a challenging client interaction.
✨Familiarise Yourself with Family Law Basics
Although training will be provided, having a basic understanding of family law can set you apart. Research common terms and processes related to divorce, finances, and child law to show your genuine interest in the field.