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- Tasks: Lead a dynamic sales team, driving performance and supporting clients through their journeys.
- Company: Join Stowe Family Law, the UK's largest family law firm with a people-first culture.
- Benefits: Enjoy flexible working, mental wellbeing days, and a comprehensive benefits package.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team leadership and performance management in high-volume client services is essential.
- Other info: Work 80% from home and 20% in our Harrogate office, with a salary of £35,000.
The predicted salary is between 28000 - 42000 £ per year.
This role is different; you’ll lead a team making a real difference at the very start of our clients’ journeys.
Our Central Sales Team is the first voice thousands of people hear each month during some of their most difficult times. Handling over 9,000 enquiries monthly, the team offers reassurance, understanding, and a clear way forward.
You’ll be joining 5 Central Sales Team Leaders who support and inspire our high-performing teams as we grow. If you’re passionate about helping others succeed, confident with data, and thrive in a fast-paced, client-focused environment, we want to hear from you.
Your Role in Action
- Lead daily team performance, owning KPIs like call conversion, handling time, first contact resolution, and SLA adherence.
- Analyse performance data and trends using dashboards and reports; turn insights into coaching plans and regular call monitoring with feedback, working closely with the Sales Training Manager to address coaching needs.
- Run one-to-ones, team huddles, and performance reviews; maintain Personal Development Plans aligned to role expectations and KPIs.
- Identify performance/process gaps and recommend improvements; support workforce planning alongside Operations and Capacity Planning Managers.
- Collaborate with Marketing, Legal, Managing Partners, and Senior Leaders to resolve client issues, ensure smooth client journeys, and keep Head of Client Services informed.
What Makes You a Great Fit
- Proven team leadership in contact centres or high-volume client services, with strong experience managing KPIs (conversion, handling time, SLAs, quality).
- Skilled in performance management, including coaching, conducting call quality assessments, and creating development plans.
- Confident using data to spot trends, diagnose issues, and improve team results.
- Customer-first mindset, highly organised, tech-savvy (CRM, Excel, dashboards), and able to prioritise in a busy environment.
- Solution-focused, proactive attitude always aiming to improve team effectiveness and client experience.
Hours & Salary
£35,000 per annum
Full-time, 35 hours per week, Monday to Friday, 11am – 7pm
Flexible working with around 80% of your time working from home and 20% in our Harrogate office.
Who ‘is’ Stowe Family Law?
We’re the largest & fastest-growing specialist family law firm in the UK, with more than 90 office locations and over 400 dedicated colleagues.
We have a people-first culture and a strong sense of purpose. You’ll be part of a friendly, supportive team where your work truly matters and your ideas are valued.
Benefits
Read about our full benefits package here – https://careers.stowefamilylaw.co.uk/employee-bene…
- £35,000 per annum
- A wellbeing culture including Mental Wellbeing days, and access to counselling sessions
- Central Team Bonus
- Volunteering leave
- Diversity public holidays
- 26 days holiday
- Enhanced adoption, maternity and paternity pay
- Paid leave for fertility treatment
- Emergency dependants leave
- Bereavement leave
- Medicash health insurance – 24/7 GP’s, dental, counselling, gym discounts
- Training grants
- Life Assurance
- Contributory pension
- Flexible working
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Central Sales Team Leader employer: Stowe Family Law LLP
Contact Detail:
Stowe Family Law LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Sales Team Leader
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description, such as call conversion and first contact resolution. Understanding these metrics will help you demonstrate your ability to lead a team effectively during interviews.
✨Tip Number 2
Showcase your experience with data analysis by preparing examples of how you've used data to improve team performance in previous roles. This will highlight your analytical skills and your proactive approach to problem-solving.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams in a high-pressure environment. Think of specific instances where you've successfully led a team through challenges, as this will resonate well with the hiring managers.
✨Tip Number 4
Research Stowe Family Law's values and culture to align your responses with their people-first approach. Being able to articulate how your personal values match theirs can set you apart from other candidates.
We think you need these skills to ace Central Sales Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Central Sales Team Leader position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Leadership Experience: Emphasise your proven team leadership skills in contact centres or high-volume client services. Provide specific examples of how you've managed KPIs, coached team members, and improved performance.
Showcase Data Skills: Demonstrate your confidence in using data by including examples of how you've analysed performance metrics, identified trends, and implemented changes based on insights. This will show your ability to drive results.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others succeed and your proactive attitude towards improving team effectiveness. Use this opportunity to convey your customer-first mindset and organisational skills.
How to prepare for a job interview at Stowe Family Law LLP
✨Showcase Your Leadership Skills
As a Central Sales Team Leader, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led teams in high-pressure environments, focusing on KPIs and performance management.
✨Be Data-Driven
Since the role involves analysing performance data, come prepared to discuss how you've used data to identify trends and improve team results. Highlight specific tools or methods you've employed in previous roles.
✨Emphasise a Customer-First Mindset
The company values a customer-first approach, so be ready to share instances where you've prioritised client needs. Discuss how you’ve handled difficult situations and ensured a positive client experience.
✨Prepare for Collaborative Scenarios
Collaboration with various departments is key in this role. Think of examples where you've worked with marketing, legal, or senior leaders to resolve issues or improve processes, and be ready to discuss these during the interview.
