At a Glance
- Tasks: Diagnose and repair heating appliances while providing top-notch service to customers.
- Company: Join Stovax Gazco, a leader in innovative heating solutions.
- Benefits: Enjoy flexible hours, generous holiday, and discounts on products.
- Other info: Travel across the UK with a fully equipped van and great career growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: No prior experience needed; just a passion for engineering and problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
The Role
Reporting directly to the Services Manager, you will work closely with an Exeter based Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances. The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner.
Alongside warranty work, the role will include carrying out the maintenance of Gazco and Stovax appliances within dealer’s showrooms and completing chargeable annual servicing and repair work for our customers, with the aim to retain the customers servicing requirements for the next year.
Although the role will cover a pre-determined area, travel to most areas of the UK will be necessary and will involve being away from home for up to 4 nights each week. The role will provide a fully equipped van, laptop/iPad and phone.
You could benefit from our Electric Vehicle Lease or Cycle to Work schemes, Flexi Time Policy, Employee Assistance Programme for a range of home, health and work issues, along with generous staff discount on our products. Employees are also able to log onto our Benefits Hub which gives discounts for supermarkets, cinema tickets, gifts and a wide range of items from other suppliers.
We offer Monday to Friday working for all departments, a two day per week working from home policy where possible, and enhanced holiday allowance.
We reserve the right to close the vacancy before the end date and appoint a candidate if we receive sufficient, suitable applications.
The Company
The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries.
The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.
The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff.
The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST.
What We Offer
- 6.4 Weeks Starting Holiday
- Generous Flexitime
- Free Eye Test
- Positive working environment
- Pension Scheme
- Free Parking
- Staff Discount
- Provide Training
We are committed to creating an inclusive and diverse environment and we welcome applications from minority ethnic backgrounds, LGBTQ+ and those with disabilities.
Service Engineer (South East) in Exeter employer: Stovax Gazco
Stovax Gazco is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With generous benefits such as flexible working hours, extensive holiday allowance, and opportunities for training, employees are empowered to grow within the company while enjoying a rewarding career in a state-of-the-art facility near Exeter Airport. Join us to be part of a team that values innovation and customer satisfaction, all while making a positive impact in the heating appliance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer (South East) in Exeter
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Stovax Gazco on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to service engineering. Think about how you’d handle specific scenarios, especially those involving fault diagnosis and repairs.
✨Tip Number 3
Show your passion for the industry! When you get the chance, talk about your interest in heating appliances and any relevant experience. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Service Engineer (South East) in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight relevant experience with gas, electric, and solid fuel appliances, and don’t forget to mention any diagnostic skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Stovax Gazco and how your skills align with our values. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and repaired appliances in the past. We’re looking for someone who can think on their feet and tackle challenges head-on, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do while you’re at it!
How to prepare for a job interview at Stovax Gazco
✨Know Your Stuff
Make sure you brush up on your knowledge of gas, electric, and solid fuel heating appliances. Familiarise yourself with common faults and repairs, as well as the specific products Stovax Gazco offers. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you've diagnosed and repaired appliances. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how you tackled challenges effectively.
✨Emphasise Teamwork and Communication
Since you'll be working closely with the Exeter-based service team, it's important to demonstrate your ability to collaborate. Share examples of how you've worked in a team setting and communicated effectively with colleagues or customers to achieve results.
✨Be Ready for Travel Questions
Given the travel requirements of the role, be prepared to discuss your flexibility and willingness to be away from home. Highlight any previous experience with travel for work and how you managed it, showing that you're ready for the demands of the job.
