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- Tasks: Manage customer communications and resolve service issues with a focus on satisfaction.
- Company: Join the Stovax Group, a leader in high-quality stoves and fireplaces.
- Benefits: Enjoy 6.4 weeks holiday, flexitime, free parking, and staff discounts.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Customer service skills; technical knowledge is a plus but training is provided.
- Other info: Great career development opportunities in a supportive work environment.
The predicted salary is between 30000 - 40000 £ per year.
Reporting directly to the Assistant Service Manager, the purpose of this role is to manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone / email / web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.
Proactively work alongside TCSA Team to manage technical issues and reviews through the Service & Warranty procedural workflow, ensuring that the CRM is accurately updated, and customers informed of progress. This role requires the skill to resolve customer’s issues in a swift, successful, and diplomatic manner regardless of the circumstances.
An understanding of heating appliances of all fuel types, their installation and servicing will be highly advantageous for this role, but not a requirement as full training will be provided to successful applicants. Previous experience in a call centre handling technical fault finding or supporting warrantied goods will also be advantageous.
The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries. The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.
The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff.
The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST.
We want our employees to know they are appreciated for their hard work and contribution. Everyone at Stovax & Gazco has access to a range of fantastic benefits, many of which start from the moment you join the team.
- 6.4 Weeks Starting Holiday: Every employee receives a minimum of 6.4 weeks holiday, inclusive of bank holidays, which rises with length of service.
- Generous Flexitime: Many of our office-based staff benefit from our generous flexi-time scheme.
- Free Eye Test: We provide vouchers for eye health and eyesight tests for our VDU users at regular intervals, also offering support for the cost.
- Positive working environment: We listen to ideas at Round Table meetings, encourage integration and open communication across our large company.
- Pension Scheme: You are given the option to join the Group’s pension scheme, which is a Standard Life Group Personal Pension Scheme.
- Free Parking: We offer free dedicated on site parking to all our staff.
- Staff Discount: You can also benefit from our generous staff discount scheme, which allows them to buy Group products at a heavily discounted price.
- Provide Training: Our team are talented, knowledgeable, and always keen to provide training.
Warranty & Service Resolution Specialist in Exeter employer: Stovax Gazco
Contact Detail:
Stovax Gazco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty & Service Resolution Specialist in Exeter
✨Tip Number 1
Get to know the company inside out! Research Stovax Group and their products so you can speak confidently about them during your interview. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will help you articulate your thoughts clearly and handle tricky situations with ease.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Stovax Group.
We think you need these skills to ace Warranty & Service Resolution Specialist in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Warranty & Service Resolution Specialist role. Highlight any relevant experience you have in customer service or technical support, and don’t forget to mention your communication skills!
Show Your Passion: We love seeing candidates who are genuinely excited about the role and our company. Share why you’re interested in working with us at Stovax Group and how you can contribute to our mission of putting customers first.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stovax Gazco
✨Know Your Stuff
Familiarise yourself with the basics of heating appliances and their servicing. Even if you’re not an expert, showing that you’ve done your homework will impress the interviewers and demonstrate your commitment to learning.
✨Master the CRM
Since this role involves logging communications on a CRM system, it’s a good idea to brush up on your CRM skills. If you have experience with any CRM software, be ready to discuss how you used it to manage customer interactions effectively.
✨Show Your Customer Focus
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to communicate diplomatically and efficiently, as this is key for the Warranty & Service Resolution Specialist role.
✨Be Ready for Technical Questions
While full training will be provided, having a basic understanding of technical fault finding can set you apart. Think about any relevant experiences you have and be prepared to discuss them, even if they’re from a different industry.