At a Glance
- Tasks: Manage customer communications and resolve issues in a fast-paced environment.
- Company: Join The Stovax Group, a leader in high-quality stoves and fireplaces.
- Benefits: Enjoy 6.4 weeks of holiday, training opportunities, and a supportive team culture.
- Other info: Great career growth potential in a company that values its employees.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Customer service experience preferred; training provided for heating appliance knowledge.
The predicted salary is between 30000 - 40000 € per year.
Reporting directly to the Assistant Service Manager, the purpose of this role is to manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone / email / web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.
Proactively work alongside TCSA Team to manage technical issues and reviews through the Service & Warranty procedural workflow, ensuring that the CRM is accurately updated, and customers informed of progress. This role requires the skill to resolve customers’ issues in a swift, successful, and diplomatic manner regardless of the circumstances.
An understanding of heating appliances of all fuel types, their installation and servicing will be highly advantageous for this role, but not a requirement as full training will be provided to successful applicants. Previous experience in a call centre handling technical fault finding or supporting warrantied goods will also be advantageous.
The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries. The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.
The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff.
The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST.
6.4 Weeks Starting Holiday – Every employee receives a minimum of 6.4 weeks holiday, inclusive of
Service & Warranty Co-ordinator in Exeter employer: Stovax Gazco
The Stovax Group is an exceptional employer, offering a vibrant work culture that prioritises employee development and innovation. With a commitment to training and a generous holiday allowance of 6.4 weeks, employees are encouraged to grow within the company while contributing to high-quality products in a dynamic environment. Located in a supportive team atmosphere, the role of Service & Warranty Co-ordinator provides meaningful opportunities to engage with customers and enhance their experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Warranty Co-ordinator in Exeter
✨Tip Number 1
Get to know the company inside out! Research The Stovax Group, their products, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and diplomatically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at The Stovax Group.
We think you need these skills to ace Service & Warranty Co-ordinator in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service & Warranty Co-ordinator role. Highlight any relevant experience you have in customer service or technical support, and show us how your skills align with our values of quality and customer focus.
Show Your Passion:We love seeing candidates who are genuinely excited about the role and our company. In your application, let us know why you're interested in working with The Stovax Group and how you can contribute to our mission of delivering top-notch service.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your message is easy to understand.
Apply Through Our Website:To ensure your application gets to us quickly and efficiently, please apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Stovax Gazco
✨Know Your Stuff
Familiarise yourself with the basics of heating appliances and their servicing. Even if you’re not an expert, showing that you’ve done your homework will impress the interviewers and demonstrate your commitment to learning.
✨Master the CRM
Since this role involves logging communications on a CRM system, it’s a good idea to brush up on your CRM skills. If you have experience with any CRM software, be ready to discuss how you used it to manage customer interactions effectively.
✨Showcase Your Communication Skills
This position requires excellent communication, so prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to be diplomatic or handle difficult situations, and be ready to share those stories.
✨Emphasise Teamwork
The role involves working closely with the TCSA Team, so highlight your ability to collaborate. Share experiences where you’ve worked as part of a team to solve problems or improve processes, showing that you can contribute positively to the company culture.
