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- Tasks: Manage customer communications and resolve issues in a fast-paced environment.
- Company: Join The Stovax Group, a leader in high-quality stoves and fireplaces.
- Benefits: Enjoy 6.4 weeks holiday, flexitime, free eye tests, and staff discounts.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Customer service experience is a plus; training provided for all applicants.
- Other info: Great career development opportunities in a supportive work culture.
The predicted salary is between 30000 - 40000 £ per year.
Reporting directly to the Assistant Service Manager, the purpose of this role is to manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone / email / web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.
Proactively work alongside TCSA Team to manage technical issues and reviews through the Service & Warranty procedural workflow, ensuring that the CRM is accurately updated, and customers informed of progress. This role requires the skill to resolve customers’ issues in a swift, successful, and diplomatic manner regardless of the circumstances.
An understanding of heating appliances of all fuel types, their installation and servicing will be highly advantageous for this role, but not a requirement as full training will be provided to successful applicants. Previous experience in a call centre handling technical fault finding or supporting warrantied goods will also be advantageous.
The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries. The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.
The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff. The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST.
What We Offer:
- 6.4 Weeks Starting Holiday – Every employee receives a minimum of 6.4 weeks holiday, inclusive of bank holidays, which rises with length of service.
- Generous flexitime – Many of our office-based staff benefit from our generous flexi-time scheme.
- Free eye test – We provide vouchers for eye health and eyesight tests for our VDU users at regular intervals, also offering support for the cost.
- Positive working environment – We listen to ideas at Round Table meetings, encourage integration and open communication across our large company.
- Pension scheme – You are given the option to join the Group’s pension scheme, which is a Standard Life Group Personal Pension Scheme.
- Free parking – We offer free dedicated on site parking to all our staff.
- Staff discount – You can also benefit from our generous staff discount scheme, which allows them to buy Group products at a heavily discounted price.
- Training – Our team are talented, knowledgeable, and always keen to provide training.
Service & Warranty Advisor in Exeter employer: Stovax Gazco
Contact Detail:
Stovax Gazco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Warranty Advisor in Exeter
✨Tip Number 1
Get to know the company inside out! Research The Stovax Group, their products, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and diplomatically. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining The Stovax Group.
We think you need these skills to ace Service & Warranty Advisor in Exeter
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about managing customer and retailer communication, make sure to highlight your communication skills in your application. Use clear and concise language to demonstrate how you can effectively log and process communications.
Tailor Your Experience: If you've got experience in a call centre or handling technical issues, don’t forget to mention it! Tailor your CV and cover letter to reflect how your past roles align with the responsibilities of the Service & Warranty Advisor position.
Be Proactive: We love candidates who take initiative! In your application, share examples of how you've proactively resolved issues in the past. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our team!
How to prepare for a job interview at Stovax Gazco
✨Know Your Stuff
Familiarise yourself with the basics of heating appliances and their servicing. Even if you haven't worked directly with them, showing that you've done your homework will impress the interviewers and demonstrate your commitment to learning.
✨Master the CRM
Since this role involves logging communications on the company CRM system, it’s a good idea to brush up on your CRM skills. If you have experience with any CRM software, be ready to discuss how you used it to manage customer interactions effectively.
✨Show Your Customer Focus
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to communicate diplomatically and efficiently, as this is key for the Service & Warranty Advisor role.
✨Be Ready for Technical Questions
Even though full training will be provided, expect some technical questions related to fault finding or warranty support. Brush up on common issues related to heating appliances, and don’t hesitate to ask clarifying questions during the interview to show your engagement.