At a Glance
- Tasks: Assist retailers by answering queries and placing orders in a fast-paced environment.
- Company: Stovax Gazco designs and distributes high-quality stoves and fireplaces globally.
- Benefits: Enjoy flexible working hours, generous holiday, and discounts on products.
- Other info: Work from home options available and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team committed to innovation and customer satisfaction in a supportive culture.
- Qualifications: No specific experience required; just bring your passion for customer service!
The predicted salary is between 28800 - 43200 £ per year.
The Vacancy
Reporting directly to the Customer Services Manager, you will be taking calls from our retailers, answering queries and questions and accurately placing orders onto the database from a variety of sources. This role requires you to be able to multi task, whilst enjoying working in a fast paced environment with the ability to liaise with other departments in order to provide excellent Customer Service.
Main Duties to Include
- Answering in-bound call from retailers with regards to orders and general enquiries.
- Processing customer orders received via fax, telephone or email.
- Issuing customers with Pro-forma/Invoices, order acknowledgments and general administration.
- Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products.
- Calculate customer discounts and carriage costs in relation to customer orders.
- Resolve any customer complaints which may have arisen, ensuring communication to the customer is timely, accurate and professionally managed.
- Maintain all customer records are updated and accurate within the CRM system, raising tickets when necessary.
- Support the field based Sales Teams.
- Develop a rapport with our dealer network and build relationships with immediate team, internal departments and customers.
Critical Qualities
- Possess excellent communication skills both verbal and written.
- Computer literate - with sound knowledge of Microsoft Office.
- Excellent time management skills
- Accurate and has an eye for detail
- Enthusiasm to learn new skills and ability to retain large amounts of product information.
- Ability to work on own initiative as well as a larger team.
The Company
The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries.
The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.
The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff.
The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST.
What We Offer
We want our employees to know they are appreciated for their hard work and contribution. Everyone at Stovax & Gazco has access to a range of fantastic benefits, many of which start from the moment you join the team.
6.4 Weeks Starting Holiday
Every employee receives a minimum of 6.4 weeks holiday, inclusive of bank holidays, which rises with length of service.
Generous
Flexitime
Many of our office-based staff benefit from our generous flexi-time scheme.
Free
Eye Test
We provide vouchers for eye health and eyesight tests for our VDU users at regular intervals, also offering support for the cost.
Positive working environment
We listen to ideas at Round Table meetings, encourage integration and open communication across our large company.
Pension
Scheme
You are given the option to join the Group’s pension scheme, which is a Standard Life Group Personal Pension Scheme.
Free
Parking
We offer free dedicated on site parking to all our staff.
Staff
Discount
You can also benefit from our generous staff discount scheme, which allows them to buy Group products at a heavily discounted price.
Provide
Training
Our team are talented, knowledgeable, and always keen to provide training.
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Customer Service Advisor in Exeter employer: Stovax Gazco
Stovax Gazco is an excellent employer that fosters a collaborative and innovative work culture, where data-driven insights are valued and encouraged. Employees benefit from ongoing professional development opportunities and the chance to work on impactful projects that enhance global operations. Located in a dynamic environment, the company offers a unique blend of support and challenge, making it an ideal place for those looking to grow their careers in data analysis.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stovax Gazco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stovax Gazco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stovax Gazco:Your cover letter is your chance to shine! Tell us why you want to work at Stovax Gazco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stovax Gazco!
How to prepare for a job interview at Stovax Gazco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
