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- Tasks: Assist retailers by answering queries and placing orders in a fast-paced environment.
- Company: Stovax Gazco designs and distributes high-quality stoves and fireplaces globally.
- Benefits: Enjoy flexible working hours, generous holiday, and discounts on products.
- Why this job: Join a dynamic team committed to innovation and customer satisfaction in a supportive culture.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: Work from home options available and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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THE ROLE
Reporting directly to the Customer Services Manager, you will be taking calls from our retailers, answering queries and questions and accurately placing orders onto the database from a variety of sources. This role requires you to be able to multi task, whilst enjoying working in a fast paced environment with the ability to liaise with other departments in order to provide excellent Customer Service.
The Vacancy
THE ROLE
Reporting directly to the Customer Services Manager, you will be taking calls from our retailers, answering queries and questions and accurately placing orders onto the database from a variety of sources. This role requires you to be able to multi task, whilst enjoying working in a fast paced environment with the ability to liaise with other departments in order to provide excellent Customer Service.
You could benefit from our Electric Vehicle Lease or Cycle to Work schemes, Flexi Time Policy, Employee Assistance Programme for a range of home, health and work issues, along with generous staff discount on our products. Employees are also able to log onto our Benefits Hub which gives discounts for supermarkets, cinema tickets, gifts and a wide range of items from other suppliers.
We offer Monday to Friday working for all departments, a two day per week working from home policy where possible, and enhanced holiday allowance.
This position will be based at our state of the art purpose-built offices and manufacturing facility at Skypark, near Exeter Airport. This recent move is transformational for our business, and we’d love you to join us at this exciting time.
We are committed to creating an inclusive and diverse environment and we welcome applications from minority ethnic backgrounds, LGBTQ+ and those with disabilities.
We reserve the right to close the vacancy before the end date and appoint a candidate if we receive sufficient, suitable applications.
The Company
The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries.
The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.
The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff.
The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST.
What We Offer
We want our employees to know they are appreciated for their hard work and contribution. Everyone at Stovax & Gazco has access to a range of fantastic benefits, many of which start from the moment you join the team.
6.4 Weeks Starting Holiday
Every employee receives a minimum of 6.4 weeks holiday, inclusive of bank holidays, which rises with length of service.
Generous
Flexitime
Many of our office-based staff benefit from our generous flexi-time scheme.
Free
Eye Test
We provide vouchers for eye health and eyesight tests for our VDU users at regular intervals, also offering support for the cost.
Positive working environment
We listen to ideas at Round Table meetings, encourage integration and open communication across our large company.
Pension
Scheme
You are given the option to join the Group’s pension scheme, which is a Standard Life Group Personal Pension Scheme.
Free
Parking
We offer free dedicated on site parking to all our staff.
Staff
Discount
You can also benefit from our generous staff discount scheme, which allows them to buy Group products at a heavily discounted price.
Provide
Training
Our team are talented, knowledgeable, and always keen to provide training.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Manufacturing
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Customer Service Advisor employer: Stovax Gazco
Contact Detail:
Stovax Gazco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Stovax Gazco's products and services. Understanding their range of solid fuel, gas, and electric stoves will not only help you answer queries more effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your multitasking skills. Since the role requires handling calls while placing orders, try simulating this environment at home. Use a phone to take mock calls while using a computer to input data, which will help you feel more comfortable in a fast-paced setting.
✨Tip Number 3
Showcase your communication skills. During any interactions, whether it's a phone call or an interview, focus on being clear and concise. This will reflect your ability to liaise effectively with other departments and provide excellent customer service.
✨Tip Number 4
Research the company's values and culture. Stovax Gazco emphasises passion and a customer-first approach. Be prepared to discuss how your personal values align with theirs, as this can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that demonstrate your ability to multitask and provide excellent customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer queries or orders in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Stovax Gazco and how your values align with theirs, particularly around customer service and teamwork.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Stovax Gazco
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or went above and beyond for a customer, as this role heavily focuses on providing excellent customer service.
✨Demonstrate Multitasking Abilities
Since the job requires multitasking in a fast-paced environment, think of examples from your past where you managed multiple tasks simultaneously. Be ready to explain how you prioritised your workload and maintained quality under pressure.
✨Familiarise Yourself with the Company
Research Stovax Gazco and their products before the interview. Understanding their values, product range, and recent developments will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you are engaged and serious about the position.
