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- Tasks: Build strong relationships with clients and develop strategic account plans.
- Company: Join Stova, an award-winning event tech company transforming experiences for events of all sizes.
- Benefits: Enjoy a competitive salary, diverse work culture, and opportunities for travel.
- Why this job: Be part of a dynamic team that values innovation and customer success in the event industry.
- Qualifications: 10+ years in account management, excellent communication skills, and a knack for problem-solving.
- Other info: Stova promotes diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 48000 - 84000 £ per year.
Direct message the job poster from Stova
Stova is an award-winning end-to-end event technology company, focused on creating innovative solutions for in-person, virtual and hybrid events and providing insight to event planners and organizers about the data driven behind their event. With every meeting and event, Stova creates transformative experiences that enable their customers, attendees, and sponsors to make valuable, face-to-face connections. Companies of all sizes entrust Stova to solve all their event challenges from small intimate gatherings to massive events with 80,000 attendees. For more information, visit www.stova.io
Position Summary:
Stova is looking for an experienced Strategic Account Manager who is highly communicative, relationship-oriented, results-driven, inquisitive, has a strong sense of customer focus, excellent listening skills, a proactive approach to problem-solving, demonstrates leadership qualities and a willingness to learn continuously. As a Strategic Account Manager, you will be accountable for retaining and expanding our current client footprint by providing thoughtful solutions to our enterprise customers. You will take a consultative approach which will require you to have a high level of technical aptitude, natural curiosity, and ability to clearly communicate the value of our solutions.
Responsibilities may include, but are not limited to:
Relationship Building-
Establish and nurture strong relationships with key decision-makers at assigned strategic accounts, fostering trust and understanding their business needs
Account Planning-
Develop comprehensive account plans with clear goals, strategies, and tactics to achieve desired revenue growth and customer satisfaction within each strategic account
Consultative Selling-
Act as a trusted advisor to customers, offering strategic insights and customized solutions that align with their business objectives
Revenue Growth-
Proactively identify new revenue streams within existing accounts, including upselling, cross-selling, and expansion into new markets
Renewal Management-
Manage account renewals, proactively addressing customer concerns and ensuring long-term customer retention.
Performance Tracking-
Monitor key account metrics (sales, customer satisfaction, revenue growth) to measure success and identify areas for improvement.
Stay informed about industry trends, competitor activity, and market dynamics to anticipate customer needs and develop strategic initiatives.
Education, Experience, & Skills Required:
Bachelor’s degree or equivalent combination of education and professional industry working experience.
Minimum of 10 years of previous account management experience preferred in global event management industry and/or Software as a Service companies.
Excellent verbal and written communication to effectively present complex information and build rapport with clients.
Ability to analyze customer data, identify opportunities, and develop comprehensive strategic account plans.
Confidence in negotiating contracts and agreements to achieve mutually beneficial outcomes.
Proven ability to build and maintain strong, long-term relationships with key stakeholders.
Proven track record of successful sales performance, including lead generation, qualification, and closing deals.
Enjoys a competitive and fast-changing entrepreneurial environment.
Willing and able to travel up to 30% of the time.
Behaviors & Abilities Required:
Ability to easily & logically prioritize client needs and goals, tailoring solutions to fit their specific business challenges.
Communication Transparency to keep clients informed about progress, challenges, and next steps with clear and concise communication.
Proactive Problem Solving with ability to Identify potential issues early on and taking initiative to resolve them before they impact the client relationship.
Accountability for accurately forecasting and executing key performance indicators (KPIs)
Ability to collaborate cross-functionally with internal teams.
Comfortable advising within a fast-paced work environment.
Entrepreneurial, authentic, and collaborative.
Our success is based on the respectful, fair treatment of all employees, candidates, clients, and vendors regardless of differences. We foster a work environment that is diverse and inclusive. We proudly adhere to all anti-discrimination legislation. We do not tolerate any type of discrimination against or harassment of our employees, or any of our affiliates. If you are looking to join a team that values a diverse range of backgrounds, opinions, and skills, we would like to meet with you.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Industries
Software Development and Events Services
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Strategic Account Manager employer: Stova
Contact Detail:
Stova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Network with professionals in the event technology industry. Attend relevant events or webinars where you can meet potential colleagues or clients. Building relationships now can give you a leg up when applying for the Strategic Account Manager position.
✨Tip Number 2
Familiarise yourself with Stova's products and services. Understanding their offerings will allow you to speak confidently about how you can contribute to their goals during interviews and discussions.
✨Tip Number 3
Demonstrate your consultative selling skills in conversations. Prepare examples of how you've successfully identified client needs and provided tailored solutions in your previous roles, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Stay updated on industry trends and competitor activities. Being knowledgeable about the market dynamics will not only help you in interviews but also show your proactive approach to understanding the business landscape.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the event technology or SaaS sectors. Use specific examples that demonstrate your ability to build relationships and drive revenue growth.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Stova and the Strategic Account Manager role. Discuss how your skills align with their needs, particularly your consultative selling approach and problem-solving abilities.
Showcase Your Communication Skills: Since excellent verbal and written communication is crucial for this role, ensure your application materials are clear, concise, and free of errors. Consider including a brief example of a successful client interaction or negotiation.
Highlight Industry Knowledge: Demonstrate your understanding of the event management industry and current trends. Mention any relevant experiences or insights that could benefit Stova and show that you are proactive in staying informed about market dynamics.
How to prepare for a job interview at Stova
✨Showcase Your Relationship-Building Skills
As a Strategic Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully nurtured client relationships in the past, focusing on trust and understanding their business needs.
✨Demonstrate Consultative Selling
Be ready to discuss your approach to consultative selling. Highlight instances where you've acted as a trusted advisor, offering tailored solutions that align with clients' objectives. This will show your potential employer that you can add value to their customers.
✨Prepare for Performance Metrics Discussion
Familiarise yourself with key performance indicators relevant to account management. Be prepared to discuss how you've tracked and improved metrics like sales growth and customer satisfaction in previous roles, showcasing your analytical skills.
✨Stay Informed About Industry Trends
Research current trends in the event technology industry and be ready to discuss how these could impact Stova's clients. Showing that you're knowledgeable about the market dynamics will demonstrate your proactive approach and genuine interest in the role.