At a Glance
- Tasks: Drive customer retention and new business growth in a fast-paced environment.
- Company: Join Stova, the leading event technology platform with a collaborative culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values inclusivity and respect.
- Why this job: Make a real impact by building relationships and driving success for customers.
- Qualifications: 3+ years in account management or sales, with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
About Our Company
Stova is the definitive event technology platform with solutions designed to power the full lifecycle of events, irrespective of size, format, or complexity. Stova’s robust platform offers event organizers a comprehensive set of tools to plan, engage, experience, and measure their events.
Position Overview
Stova is seeking a motivated, detail-oriented, and customer-focused Commercial Account Manager to drive both customer retention and new business growth across a defined territory and account base. This hybrid role is ideal for someone who thrives in a fast-paced environment, enjoys balancing relationship management with strategic prospecting, and approaches customer engagement with a consultative, value-driven mindset. The Commercial Account Manager will play a critical role in expanding existing customer relationships, identifying upsell and cross-sell opportunities, and acquiring net new logos while maintaining a consistently excellent customer experience throughout the customer lifecycle.
Key Responsibilities
- Serve as the primary point of contact and trusted advisor for assigned customer accounts.
- Drive customer retention, renewals, and revenue growth by delivering consistent, measurable value.
- Identify, prospect, and develop net new business opportunities within target markets and territories.
- Generate pipeline activity through outbound outreach, referrals, networking, and strategic prospecting efforts.
- Manage a high-volume portfolio through scalable engagement strategies, digital outreach, and marketing automation.
- Develop strategic account plans focused on customer adoption, expansion, and long-term partnership growth.
- Balance customer advocacy with business objectives to support customer success and company growth goals.
- Maintain deep knowledge of Stova products, features, solutions, and positioning to effectively guide customers and differentiate in competitive sales cycles.
- Accurately forecast renewals, pipeline activity, expansion opportunities, and new business progression on a weekly basis.
- Partner cross-functionally with Sales, Marketing, Customer Success, Product, and Support teams to ensure alignment and customer satisfaction.
- Build strong relationships with stakeholders by proactively addressing challenges, identifying opportunities, and driving engagement and platform adoption.
Education, Experience & Skills
- Bachelor’s degree or an equivalent combination of education and relevant professional experience.
- Minimum of 3 years of experience in account management, business development, customer success, or quota-carrying sales roles within the event technology or related industry.
- Proven ability to meet or exceed retention, expansion, and new business sales targets.
- Experience managing both existing customer relationships and outbound prospecting/new logo acquisition efforts.
- Strong organizational skills with the ability to manage multiple priorities, opportunities, and deadlines.
- High level of technical aptitude and comfort communicating semi-technical concepts to customers and prospects.
- Excellent written and verbal communication skills in English.
- Self-motivated, results-driven, and adaptable in a dynamic, entrepreneurial environment.
- Able to travel up to 20%.
Behaviors & Attributes
- Exceptional communication and relationship-building skills.
- Strong collaboration skills across internal teams.
- Comfortable navigating both consultative account management and proactive sales conversations.
- Highly responsive and attentive to customer and prospect needs.
- Confident managing multiple sales cycles and customer relationships simultaneously.
- Entrepreneurial, authentic, competitive, and team-oriented.
Our success is based on the respectful, fair treatment of all employees, candidates, clients, and vendors regardless of differences. We foster a work environment that is diverse and inclusive. We proudly adhere to all anti-discrimination legislation. We do not tolerate any type of discrimination against or harassment of our employees, or any of our affiliates. If you are looking to join a team that values a diverse range of backgrounds, opinions, and skills, we would like to meet with you.
Commercial Account Manager employer: Stova
Stova is an exceptional employer that champions a dynamic and inclusive work culture, offering its Commercial Account Managers the opportunity to thrive in a fast-paced environment while driving meaningful customer engagement. With a strong focus on employee growth, Stova provides comprehensive training and development resources, ensuring that team members can expand their skills and advance their careers. Located in a vibrant area, employees benefit from a collaborative atmosphere that values diverse perspectives and fosters innovation, making it an ideal place for those seeking a rewarding career in event technology.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the event tech industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might lead you to your next opportunity!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience in account management and customer success. Share specific examples of how you've driven retention and growth in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Stova, and express your interest in working with them. A well-timed email can sometimes open doors before they even advertise a position.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in event technology and customer engagement strategies. This not only boosts your knowledge but also shows potential employers that you're committed to your professional growth. Plus, it gives you great talking points during interviews!
We think you need these skills to ace Commercial Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Commercial Account Manager role. Highlight your experience in account management and customer success, and show us how you can drive retention and growth.
Showcase Your Skills:We want to see your strong communication and relationship-building skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed accounts and driven business growth.
Be Authentic:Let your personality come through in your application. We value authenticity, so don’t be afraid to share what makes you unique and how you approach challenges in a fast-paced environment.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team.
How to prepare for a job interview at Stova
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Stova's products and services. Familiarise yourself with their event technology platform and think about how it can benefit potential clients. This will help you speak confidently about how you can drive customer retention and new business growth.
✨Showcase Your Relationship Skills
As a Commercial Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or turned around a challenging situation. Highlight your consultative approach and how you’ve added value to customers in previous roles.
✨Be Ready to Discuss Strategy
Think about how you would develop strategic account plans for Stova’s customers. Be prepared to discuss your approach to identifying upsell and cross-sell opportunities, as well as how you would manage a high-volume portfolio. This shows that you’re not just reactive but proactive in driving business growth.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Ask about the team dynamics, how success is measured for the Commercial Account Manager position, or what challenges the company is currently facing in the event technology space. This shows you’re engaged and serious about contributing to Stova’s success.
