At a Glance
- Tasks: Assist patients and manage appointments in a friendly, efficient manner.
- Company: Stourside Medical Practice, dedicated to supporting community health.
- Benefits: Part-time hours, flexible schedule, and a supportive team environment.
- Other info: Opportunity for personal development and growth in a healthcare setting.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: GCSEs in Maths and English, plus reception experience preferred.
The predicted salary is between 12000 - 18000 £ per year.
Stourside Medical Practice is based in the centre of Halesowen and supports the health needs of 6000 patients. We require an enthusiastic, experienced Receptionist in a part-time role. If you have excellent telephone and communication skills, can work well under pressure, and are a good team player, we would like to hear from you. Experience in a receptionist/admin role within primary care would be preferred. Flexibility is essential to cover for holidays and absence.
Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Duties and Responsibilities:
- Administration: To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols.
- Reception: Ensure an effective and efficient reception service is provided to patients and other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Be able to cover all reception positions as necessary.
- Appointments: Process appointment requests for today and future appointments from patients by telephone and in person. Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Computer: Registrations of new patients, computer data entry and medical records. Process patients' change of address in computer data and medical records.
- Telephone: Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Have working knowledge of telephone/bleep system, during and after hours.
- Other Tasks: Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practice Health & Safety Policy.
- Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information and have the right to expect that staff will respect their privacy and act appropriately. All information is to be regarded as strictly confidential.
- Health & Safety: The post-holder will implement and lead on a range of promotion and management of health and safety and infection control as defined in the Practice Health & Safety Policy, Health & Safety Manual and Infection Control policy.
- Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
- Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice.
- Quality: The post-holder will strive to maintain quality within the Practice.
- Communication: The post-holder should recognise the importance of effective communication within the team.
- Contribution to the Implementation of Services: The post-holder will apply all Practice policies, standards and guidance.
This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partner, Practice Manager or the Senior Receptionist.
Person Specification:
- GCSE A-C or 4-9 maths and English
- Experience in reception work (minimum 1 year)
- Ability to work under pressure
- Reliable and flexible
- GP practice receptionist experience
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be necessary to check for any previous criminal convictions.
Receptionist GP Practice in Halesowen employer: Stourside Medical Practice
Stourside Medical Practice is an excellent employer, offering a supportive and collaborative work environment in the heart of Halesowen. With a focus on employee growth, we provide opportunities for training and development, alongside attractive benefits such as 30 days annual leave and enhanced pay for extended shifts. Our modern health centre fosters a culture of teamwork and innovation, making it an ideal place for dedicated professionals to thrive in their careers while serving a diverse patient community.
Contact Details:
Stourside Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist GP Practice in Halesowen
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Stourside Medical Practice. Understand their values and how they support their patients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and ability to handle pressure, as these are key for a receptionist role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you're aiming to project a friendly image right from the start!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’d be a great fit for the practice. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Receptionist GP Practice in Halesowen
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your excellent telephone and communication skills in your application. We want to see how you can handle pressure and be a great team player, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the role. Mention any relevant experience in a receptionist or admin role within primary care, as it’ll make you stand out to us.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you the right fit for our practice.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Stourside Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Stourside Medical Practice. Familiarise yourself with their services, values, and the community they serve. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a receptionist, communication is key. Prepare examples of how you've successfully handled difficult situations or communicated effectively with patients in the past. Practising these scenarios can help you articulate your experience during the interview.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work under pressure and your willingness to cover for colleagues when needed. Share specific instances where you've worked as part of a team to achieve a common goal, especially in a busy environment like a GP practice.
✨Prepare for Common Receptionist Questions
Anticipate questions related to appointment management, handling patient queries, and maintaining confidentiality. Think about how you would respond to scenarios involving urgent patient needs or managing multiple tasks at once, as these are likely to come up.
