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- Tasks: Be the friendly face of our hotel, greeting guests and managing check-ins.
- Company: Join Stourport Manor Hotel, a welcoming place for travelers and locals alike.
- Benefits: Enjoy flexible hours and a competitive salary of £27,000 - £29,500 per year.
- Why this job: Perfect for those who love hospitality and want to make guests feel at home.
- Qualifications: 1 year of experience in hotel reception or similar roles preferred.
- Other info: Work shifts include weekends; great opportunity to develop your customer service skills.
The predicted salary is between 27000 - 29500 £ per year.
The assistant Front Office Manager serves as the first point of contact for all guests. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk., * taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
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checking in guests, allocating rooms and handing over keys
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answering questions about hotel facilities and about local transport, places of interest and entertainment
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dealing with special requests, such as room service, taxi bookings or wake-up calls
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answering the phone and dealing with the email and mail
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checking out guests, adding up their bills and taking their credit, debit card or cash payments
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Ensure implementation of all hotel policies and house rules
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Works within the allocated budget for the front office
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Supervises workload during shifts
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Monitors and liaises with other departments to ensure smooth running of the hotel
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To have an element of sales knowledge to bring in and to maintain corporate accounts to further drive accommodation bookings
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Maintains working relationships and communicates with all departments
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Opera PMS: 1 year (preferred)
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Hotel Receptionist: 1 year (preferred)
Hours of work: Flexible however 7am – 3pm or 3pm – 11pm including weekends
Rate of pay: £27,000 – £29,500 per year
Stourport Manor Hotel
35 Hartlebury Road, Stourport-on-Severn DY13 9JA
Full-time
Assistant Front Office Manager employer: Stourport Manor Hotel
Contact Detail:
Stourport Manor Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarize yourself with the Opera PMS system, as it's preferred for this role. If you have experience with similar property management systems, be ready to discuss how those skills can transfer.
✨Tip Number 2
Brush up on your local knowledge! Being able to provide guests with recommendations for local attractions and transport options will show that you're not just friendly, but also knowledgeable.
✨Tip Number 3
Practice your communication skills, especially in handling special requests and complaints. Demonstrating patience and helpfulness in these scenarios can set you apart from other candidates.
✨Tip Number 4
Showcase any previous experience in sales or managing corporate accounts. Highlighting your ability to drive accommodation bookings can make you a more attractive candidate for the role.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved front office management or customer service. Emphasize skills like communication, problem-solving, and sales knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly and welcoming personality. Mention specific experiences where you successfully managed guest interactions or resolved issues, demonstrating your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your familiarity with hotel management systems like Opera PMS, as well as your experience in handling bookings, check-ins, and check-outs. This will show that you are prepared for the responsibilities of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at Stourport Manor Hotel
✨Show Your Friendly Side
As the first point of contact for guests, it's crucial to demonstrate your friendly and welcoming demeanor. Practice a warm greeting and maintain a positive attitude throughout the interview.
✨Know the Hotel Inside Out
Familiarize yourself with the hotel’s facilities, local attractions, and transport options. This knowledge will help you answer questions confidently and show that you're prepared for the role.
✨Highlight Your Organizational Skills
Discuss your experience with managing bookings, check-ins, and check-outs. Provide examples of how you've handled administrative tasks efficiently in previous roles.
✨Demonstrate Sales Acumen
Since the role involves maintaining corporate accounts and driving accommodation bookings, be ready to talk about any sales experience you have. Share specific strategies you've used to attract and retain clients.
