At a Glance
- Tasks: Lead SAP service operations and ensure top-notch customer experiences.
- Company: Join a prestigious brand focused on luxury and technology.
- Benefits: Competitive salary, ongoing learning, and global collaboration opportunities.
- Other info: Opportunity for career growth and involvement in critical incident management.
- Why this job: Shape service delivery and make a real impact in a dynamic environment.
- Qualifications: Experience in SAP operations, incident management, and team leadership required.
The predicted salary is between 50000 - 51000 £ per year.
Location: London
Drive operational excellence behind world-class customer experiences. We are looking for an experienced SAP Operations Manager with a strong background in Service Delivery, Incident Management, and team leadership to join a prestigious brand. This is a high-impact role where you will take ownership of critical SAP platforms, ensuring stability, performance, and continuous improvement in a fast-paced, customer-centric environment. In this role, you will lead the end-to-end service operations lifecycle, from incident response and problem management to continuous service optimisation. You'll play a key role in building and scaling high-performing teams, embedding best-in-class ITIL practices, and ensuring a consistently high level of service delivery across the organisation.
What You’ll Do
- Own SAP service operations, ensuring high availability and performance across Customer Data Cloud, Data Platform, Sales & Service Cloud, and Marketing Cloud (Emarsys)
- Lead service delivery and incident management, driving rapid resolution, root cause analysis, and continuous improvement
- Establish and optimise ITIL processes, including incident, problem, and change management
- Build, mentor, and grow a high-performing support and operations team, developing capability and driving engagement
- Drive operational resilience, managing releases, upgrades, and system improvements with minimal disruption
- Collaborate with internal stakeholders and business teams, ensuring technology enables exceptional customer experiences
- Manage third-party vendors and partners, holding them accountable for service quality and delivery standards
- Champion a proactive support model, shifting from reactive incident handling to predictive and preventative operations
What You’ll Bring
- Proven experience as an SAP Operations Manager / Service Delivery Manager within complex environments
- Strong expertise in incident management, service delivery, and ITIL frameworks
- Demonstrated ability to build, scale, and lead high-performing teams
- Experience driving continuous service improvement and operational excellence
- Strong stakeholder management, with the ability to bridge technical and business teams
- Familiarity with agile tools and delivery environments (e.g., Jira, Azure DevOps)
- Analytical mindset with a focus on performance metrics, SLAs, and service quality
Additional Information
- Involvement in out-of-hours incident management for critical issues
- Opportunity to work closely with global partners and vendors
- Ongoing investment in learning, development, and process maturity
Why Join?
Ready to lead service delivery, strengthen operations, and build exceptional teams? Join a business where technology, service excellence, and luxury customer experience intersect. You'll have the opportunity to shape service operations, build a high-performing function, and make a tangible impact on how customers engage with a globally recognised brand.
SAP Operations Manager – Service Delivery & Incident Management employer: Stott & May
Join a prestigious brand in London as an SAP Operations Manager, where you will thrive in a dynamic work culture that prioritises operational excellence and customer satisfaction. With a strong focus on employee growth, you will have access to ongoing learning opportunities and the chance to lead high-performing teams, all while contributing to a luxury customer experience. This role not only offers competitive benefits but also the unique advantage of working closely with global partners, ensuring your impact is felt across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Operations Manager – Service Delivery & Incident Management
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at Stott & May.
✨Check Out Stott & May Directly
Keep an eye on Stott & May’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace SAP Operations Manager – Service Delivery & Incident Management
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the SAP Operations Manager – Service Delivery & Incident Management role at Stott & May, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at Stott & May.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at Stott & May. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at Stott & May.
How to prepare for a job interview at Stott & May
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at Stott & May. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
