At a Glance
- Tasks: Lead a team to innovate and transform information services with agile methods.
- Company: Dynamic organisation focused on user-centric service design and delivery.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team passionate about using AI in digital services.
- Why this job: Make a real impact by driving innovation in a fast-paced environment.
- Qualifications: Experience in service design, agile delivery, and strong stakeholder management skills.
The predicted salary is between 60000 - 68205 £ per year.
Stratford (high-flex working) | Full-time
Lead innovation in information services. We’re seeking a Senior Service Development Lead to establish and lead a new service development unit focused on transforming how information services are designed and delivered. You’ll drive innovation through agile, test-and-learn approaches, focusing on personalised user journeys and omni-channel, AI-informed delivery.
What you’ll do:
- Build and lead a multidisciplinary team (3–5 reports) delivering agile, sprint-based innovation
- Develop and prototype new services using design thinking and rapid testing
- Co-lead strategic initiatives to improve user journeys and engagement
- Collaborate across teams to embed new ways of working
- Use data, insight and user research to shape decisions and measure impact
- Manage budgets and commission specialist support where needed
What you’ll bring:
- Proven experience delivering innovation from concept to launch
- Strong background in service design, agile delivery, and human-centred design
- Experience running design sprints and iterative development cycles
- Ability to use data and analytics to drive decisions
- Excellent stakeholder management and facilitation skills
- Interest in applying AI within digital or content services
- Comfortable working in fast-paced, evolving environments
- Experience in health or charity sectors
- Training in design thinking or innovation methodologies
Innovation Manager employer: Stott & May
As an Innovation Manager at our Stratford location, you'll be part of a dynamic and forward-thinking team that values creativity and collaboration. We offer a high-flex working environment that promotes work-life balance, alongside opportunities for professional growth through innovative projects and cross-team collaboration. Join us to lead transformative initiatives in information services while enjoying the benefits of a supportive culture that embraces agile methodologies and user-centric design.
