At a Glance
- Tasks: Lead a team to innovate and transform information services through agile methods.
- Company: Dynamic organisation focused on user-centric service design and delivery.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a fast-paced environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by shaping the future of information services with cutting-edge technology.
- Qualifications: Experience in service design, agile delivery, and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
We're seeking a Senior Service Development Lead to establish and lead a new service development unit focused on transforming how information services are designed and delivered. You'll drive innovation through agile, test-and-learn approaches, focusing on personalised user journeys and omni-channel, AI-informed delivery.
What you'll do:
- Lead a multidisciplinary team (3-5 reports) delivering agile, sprint-based innovation
- Develop and prototype new services using design thinking and rapid testing
- Co-lead strategic initiatives to improve user journeys and engagement
- Collaborate across teams to embed new ways of working
- Use data, insight and user research to shape decisions and measure impact
- Manage budgets and commission specialist support where needed
What you'll bring:
- Proven experience delivering innovation from concept to launch
- Strong background in service design, agile delivery, and human-centred design
- Experience running design sprints and iterative development cycles
- Ability to use data and analytics to drive decisions
- Excellent stakeholder management and facilitation skills
- Interest in applying AI within digital or content services
- Comfortable working in fast-paced, evolving environments
Desirable:
- Experience in health or charity
Senior Service Development Lead employer: Stott & May Professional Search
As a Senior Service Development Lead at our Stratford location, you'll be part of a dynamic and innovative team dedicated to transforming information services. We pride ourselves on a high-flex working culture that promotes work-life balance, alongside robust opportunities for professional growth and development. Join us to lead meaningful projects that leverage cutting-edge technology and user-centric design, all while enjoying the support of a collaborative environment that values your contributions.
Contact Details:
Stott & May Professional Search Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Development Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service development. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. We love seeing real examples of your work, especially if you can highlight your experience in agile delivery and user-centred design.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for innovative minds to join our team!
We think you need these skills to ace Senior Service Development Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service design and agile delivery. We want to see how your skills align with the role of Senior Service Development Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Innovation Skills:Since this role is all about driving innovation, share specific examples of how you've led projects from concept to launch. We love seeing your creative side, especially if you can demonstrate your use of design thinking and rapid testing in previous roles.
Highlight Your Team Leadership Experience:As you'll be leading a multidisciplinary team, it's crucial to emphasise your leadership experience. Talk about how you've managed teams, facilitated collaboration, and fostered a culture of innovation in your past positions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Stott & May Professional Search
✨Know Your Stuff
Make sure you’re well-versed in the principles of service design and agile methodologies. Brush up on your knowledge of human-centred design and be ready to discuss how you've applied these concepts in previous roles. This will show that you’re not just familiar with the terms, but you can actually implement them.
✨Showcase Your Innovation Skills
Prepare examples of how you've led innovation in past projects. Think about specific instances where you’ve used design thinking or rapid testing to develop new services. Be ready to explain your thought process and the impact of your work, as this will demonstrate your ability to drive change.
✨Data is Your Best Friend
Since the role involves using data and insights to shape decisions, come prepared with examples of how you've used analytics in your previous positions. Discuss how you measured success and what metrics you focused on. This will highlight your analytical skills and your ability to make data-driven decisions.
✨Engage with Stakeholders
Stakeholder management is key for this role, so think about how you’ve successfully collaborated with different teams in the past. Prepare to share stories that illustrate your facilitation skills and how you’ve navigated challenges in stakeholder engagement. This will show that you can effectively lead a multidisciplinary team.
