At a Glance
- Tasks: Lead a team to innovate and transform information services through agile methods.
- Company: Dynamic organisation focused on user-centric service development.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a fast-paced environment with exciting challenges and career advancement opportunities.
- Why this job: Make a real impact by shaping the future of information services with cutting-edge technology.
- Qualifications: Experience in service design, agile delivery, and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 € per year.
We're seeking a Senior Service Development Lead to establish and lead a new service development unit focused on transforming how information services are designed and delivered.
You'll drive innovation through agile, test-and-learn approaches, focusing on personalised user journeys and omni-channel, AI-informed delivery.
What you'll do:
- Lead a multidisciplinary team (3-5 reports) delivering agile, sprint-based innovation
- Develop and prototype new services using design thinking and rapid testing
- Co-lead strategic initiatives to improve user journeys and engagement
- Collaborate across teams to embed new ways of working
- Use data, insight and user research to shape decisions and measure impact
- Manage budgets and commission specialist support where needed
What you'll bring:
- Proven experience delivering innovation from concept to launch
- Strong background in service design, agile delivery, and human-centred design
- Experience running design sprints and iterative development cycles
- Ability to use data and analytics to drive decisions
- Excellent stakeholder management and facilitation skills
- Interest in applying AI within digital or content services
- Comfortable working in fast-paced, evolving environments
Desirable:
- Experience in health or charity
Senior Service Development Lead in London employer: Stott & May Professional Search
Join a forward-thinking organisation in Stratford that champions innovation and collaboration, making it an exceptional employer for the Senior Service Development Lead role. With a high-flex working model, you will thrive in a supportive work culture that prioritises employee growth through continuous learning and development opportunities. The company fosters a dynamic environment where your contributions directly impact user experiences, all while enjoying the unique advantages of working in a vibrant location known for its commitment to transforming information services.
Contact Detail:
Stott & May Professional Search Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Development Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design and agile delivery. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. We love seeing real examples of your work, especially if they highlight your experience in innovation and user-centred design.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to drive change in information services.
We think you need these skills to ace Senior Service Development Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service design and agile delivery. We want to see how your skills align with the role of Senior Service Development Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Innovation Skills:Since this role is all about driving innovation, share specific examples of how you've led projects from concept to launch. We love seeing your creative side, especially if you can demonstrate your use of design thinking and rapid testing in previous roles.
Highlight Collaboration Experience:Collaboration is key for us at StudySmarter! Make sure to mention any experience you have working with multidisciplinary teams or co-leading initiatives. We’re looking for someone who can effectively engage with stakeholders and foster teamwork.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Stott & May Professional Search
✨Know Your Stuff
Make sure you’re well-versed in service design and agile methodologies. Brush up on your knowledge of human-centred design and be ready to discuss how you've applied these concepts in past roles. This will show that you’re not just familiar with the terms, but you can actually put them into practice.
✨Showcase Your Innovation Skills
Prepare examples of how you've driven innovation in previous positions. Think about specific projects where you led a team through design sprints or used data to inform decisions. Be ready to explain your thought process and the impact of your work on user journeys.
✨Engage with Stakeholders
Since stakeholder management is key for this role, come prepared with examples of how you've successfully collaborated with different teams. Highlight your facilitation skills and how you’ve navigated challenges in past projects. This will demonstrate your ability to work effectively in a multidisciplinary environment.
✨Embrace the AI Angle
Given the focus on AI-informed delivery, it’s a good idea to brush up on current trends in AI within digital services. Be ready to discuss how you envision integrating AI into service development and any relevant experiences you have. This shows you're forward-thinking and aligned with the company's goals.
