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For Companies At a Glance
- Tasks: Design and implement innovative ServiceNow solutions for enterprise clients.
- Company: Dynamic tech firm with a focus on cutting-edge ServiceNow capabilities.
- Benefits: Competitive day rate, hybrid work model, and opportunities for professional growth.
- Why this job: Join a team that shapes the future of customer service management with impactful technology.
- Qualifications: Experience as a ServiceNow Architect, especially in CSM, with strong integration skills.
- Other info: Collaborative environment with a focus on mentorship and career advancement.
The predicted salary is between 54000 - 84000 £ per year.
Location: Guildford/London (Hybrid)
Day Rate: Market rate (Inside IR35)
Contract Duration: 6 months
Start Date: Immediate
Role Overview
We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining ServiceNow CSM/ITSM solutions to meet enterprise business needs. The architect will create scalable and efficient architectures, ensure alignment with ServiceNow best practices, and provide technical leadership to development teams. You will work on projects for enterprise clients across diverse industries, leveraging cutting-edge ServiceNow capabilities and integrations with other enterprise systems.
Key Responsibilities
- Analyse business requirements and translate them into ServiceNow CSM technical solutions
- Develop architectural blueprints and functional designs for CSM implementations
- Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.)
- Ensure solutions are scalable, reliable, and aligned with future business needs
- Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment
- Maintain and enhance existing ServiceNow CSM applications and modules
- Establish and enforce ServiceNow technical governance and standards
- Provide technical guidance and mentorship to development teams
- Act as a subject matter expert for resolving complex ServiceNow CSM issues
- Collaborate with clients, business stakeholders, and project managers to ensure solution alignment
Key Skills and Experience
- Proven experience as a ServiceNow Architect with specialisation in CSM module
- Expertise in ServiceNow CSM deployments, including case management, workflows, and portals
- Hands-on experience with integration solutions (REST, SOAP, APIs, MID Server, Integration Hub)
- Experience leading multiple ServiceNow implementation projects, including at least 3 full lifecycle implementations
- Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes
- Familiarity with third-party integrations (Salesforce, SAP, Oracle, Azure, AWS)
- Experience in instance consolidation, upgrades, migrations, and performance tuning
- Excellent communication and stakeholder management skills
Person Specification
- Client facing with strong interpersonal and negotiation skills
- Clear, assertive communicator with excellent presentation skills
- Capable of leading teams as well as collaborating effectively as a team member
- Supportive mentor and guide for development teams
ServiceNow Technical Architect in Slough employer: Stott & May Professional Search Limited
Contact Detail:
Stott & May Professional Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on a ServiceNow Technical Architect role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous ServiceNow CSM/ITSM projects. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to ServiceNow integrations and architecture. Practice explaining your thought process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace ServiceNow Technical Architect in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Technical Architect role. Highlight your experience with CSM and ITSM, and don’t forget to showcase your integration skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've worked on that align with our needs, and let your personality come through. We love a bit of flair!
Showcase Your Technical Skills: In your application, be sure to highlight your technical expertise, especially in ServiceNow integrations and architecture. We’re looking for someone who can hit the ground running, so make it clear how your skills match what we need.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Stott & May Professional Search Limited
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around CSM and ITSM. Be ready to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will show your depth of experience and understanding of the platform.
✨Prepare for Technical Questions
Expect to dive deep into technical discussions about integrations, workflows, and architectural designs. Practise explaining your thought process when designing solutions and be prepared to tackle hypothetical scenarios that may arise in the role.
✨Showcase Your Leadership Skills
As a ServiceNow Technical Architect, you'll need to demonstrate your ability to lead teams and mentor others. Prepare examples of how you've guided development teams in the past, resolved conflicts, or influenced project outcomes positively.
✨Engage with Stakeholders
Since this role involves client interaction, be ready to discuss how you've managed stakeholder relationships. Highlight your communication skills and provide examples of how you've ensured alignment between technical solutions and business needs.
