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- Tasks: Lead change management for ServiceNow, ensuring smooth adoption and operational readiness.
- Company: Join a leading organisation driving major transformation programmes.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with international exposure and collaboration across diverse teams.
- Why this job: Be at the forefront of exciting IT transformations and make a real impact.
- Qualifications: Experience in ServiceNow change management and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
A leading organisation are looking for a ServiceNow Change Manager to work on a major transformation programme. As the ServiceNow Change Manager you are responsible for ensuring the business is prepared to adopt and operate effectively within the ServiceNow platform at go-live and beyond. You will have experience translating ServiceNow delivery into clear operational impact, drive business readiness, and ensure process, role, and operational ownership is established across ITSM, CSM, Service Catalog, portals, workflows, automations, and integrations. Working across IT, business functions, operational teams, and regional stakeholders, you will ensure users understand what is changing, what is expected from them, and how ServiceNow will support day-to-day operations.
Responsibilities
- Change and Impact Management
- Readiness and Adoption
- Training & Knowledge Enablement
- Stakeholder Engagement
- Communication (Own the operational communication approach aligned to ServiceNow programme delivery and approved governance)
- Communication (Ensure communication clearly explains operational changes, impacts, benefits, and expectations for end users)
- Governance and Ways of Working
Skills/Experience
- Strong hands-on organizational change management delivery experience on ServiceNow programmes
- Ability to translate complex ServiceNow design into clear operational and business impact
- Strong stakeholder engagement, facilitation, and communication skills
- Comfortable driving structure, governance, and operational readiness activities across multiple teams
- Proven experience in organizational change management within large-scale IT transformation or enterprise service management programmes
- Experience with enterprise-wide ServiceNow implementations including ITSM, CSM, Service Catalog, portals, workflows, and automation
- Experience working within international or multi-country operational environments
If you are a ServiceNow Change Manager looking to join a fast, exciting project, then send your CV to be considered for this role.
ServiceNow Change Manager employer: Stott & May Professional Search Limited
Contact Detail:
Stott & May Professional Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Change Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Prepare for interviews by practising common questions related to change management and ServiceNow. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job requirements.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you drove change and engagement. This will help interviewers see the tangible impact you've made in previous roles.
✨Tip Number 4
Don’t forget to apply directly through our website! It’s a great way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace ServiceNow Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the ServiceNow Change Manager role. Highlight your experience with organizational change management and any specific projects you've worked on that relate to ServiceNow. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your hands-on experience with ServiceNow and how you’ve driven business readiness in the past. Let us know what makes you tick and why you want to join our team.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey complex information clearly. Whether it's through your CV or cover letter, we want to see examples of how you've engaged stakeholders and communicated operational changes effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy – just follow the prompts and submit your documents!
How to prepare for a job interview at Stott & May Professional Search Limited
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow platform, especially its ITSM, CSM, and automation features. Brush up on how these elements translate into operational impacts, as you’ll need to demonstrate your understanding of their significance during the interview.
✨Showcase Your Change Management Experience
Prepare specific examples from your past roles where you successfully managed change within an organisation. Highlight how you engaged stakeholders, communicated changes, and ensured readiness and adoption across teams. This will show that you can handle the responsibilities of the role effectively.
✨Engage with Stakeholders
Think about how you would approach stakeholder engagement in this role. Be ready to discuss strategies for communicating operational changes and managing expectations. Showing that you can foster collaboration across different teams will set you apart.
✨Practice Clear Communication
Since communication is key in this role, practice explaining complex concepts in simple terms. You might be asked to describe how you would communicate changes to end users, so having a clear and concise approach will demonstrate your capability in this area.