At a Glance
- Tasks: Design and implement innovative ServiceNow solutions for enterprise clients.
- Company: Dynamic tech firm with a focus on cutting-edge ServiceNow capabilities.
- Benefits: Competitive day rate, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with diverse projects across various industries.
- Why this job: Join a team that shapes the future of customer service management with impactful projects.
- Qualifications: Proven experience in ServiceNow CSM and strong integration skills required.
The predicted salary is between 54000 - 84000 £ per year.
ServiceNow Technical Architect Location: Guildford/London (Hybrid) Day Rate: Market rate (Inside IR35) Contract Duration: 6 months Start Date: Immediate
Role Overview
We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining ServiceNow CSM/ITSM solutions to meet enterprise business needs. The architect will create scalable and efficient architectures, ensure alignment with ServiceNow best practices, and provide technical leadership to development teams. You will work on projects for enterprise clients across diverse industries, leveraging cutting-edge ServiceNow capabilities and integrations with other enterprise systems.
- Analyse business requirements and translate them into ServiceNow CSM technical solutions
- Develop architectural blueprints and functional designs for CSM implementations
- Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.)
- Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment
- Maintain and enhance existing ServiceNow CSM applications and modules
- Establish and enforce ServiceNow technical governance and standards
- Act as a subject matter expert for resolving complex ServiceNow CSM issues
- Collaborate with clients, business stakeholders, and project managers to ensure solution alignment
Key Skills and Experience
- Proven experience as a ServiceNow Architect with specialisation in CSM module
- Expertise in ServiceNow CSM deployments, including case management, workflows, and portals
- Hands-on experience with integration solutions (REST, SOAP, APIs, MID Server, Integration Hub)
- Experience leading multiple ServiceNow implementation projects, including at least 3 full lifecycle implementations
- Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes
- Familiarity with third-party integrations (Salesforce, SAP, Oracle, Azure, AWS)
- Experience in instance consolidation, upgrades, migrations, and performance tuning
IT Technical Architect employer: Stott & May Professional Search Limited
As a leading employer in the IT sector, we offer an innovative and collaborative work environment that fosters professional growth and development. Our hybrid model based in Guildford/London allows for flexibility while working on exciting projects with enterprise clients, providing you with the opportunity to leverage cutting-edge technologies and enhance your skills in ServiceNow solutions. Join us to be part of a dynamic team that values technical excellence and encourages continuous learning.
Contact Details:
Stott & May Professional Search Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Architect
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We think you need these skills to ace IT Technical Architect
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How to prepare for a job interview at Stott & May Professional Search Limited
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