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- Tasks: Manage defect lifecycle, triage, reporting, and resolution in payments.
- Company: Join a leading firm in the Payments and Financial Services sector.
- Benefits: Competitive pay of £400-425 per day, outside IR35, with on-site work.
- Why this job: Drive quality improvements and enhance your skills in a dynamic environment.
- Qualifications: Experience in JIRA and a strong background in Payments/Financial Services required.
- Other info: This is a 12-month contract role based in Basildon.
Start: ASAP
Duration: 12 Months
Pay: £400-425 (OUTSIDE IR35)
Location: 100% on site in Basildon
Job Summary:
My client is searching for an experienced Senior Defect Manager for a 12-month contract within the Payments and Financial Services domains. In this role, you will manage defect triage, reporting, and resolution efforts, taking accountability for the defect lifecycle, and driving quality improvements.
Key Responsibilities:
- Defect Management: Oversee lifecycle, ensuring thorough documentation and root cause analysis.
- Stakeholder Communication: Act as main contact for escalations, managing senior stakeholder expectations.
- Triage & Escalation: Lead sessions, escalate issues, and facilitate resolutions.
- Project Support: Coordinate defect handling across projects, optimizing efficiency with Test Managers.
Experience Required:
- Strong experience in JIRA (Rich Filters and dashboards)
- Strong Payments/Financial Services background.
- Exceptional attention to detail, resilience in defect resolution, and advanced communication skills.
- Skills in conflict management, adaptability, and proactive problem solving.
This role requires 5 days on-site (East London/Essex border) at £400-£425 per day, outside IR35. If this role is of interest, please apply to this advert with an updated CV.
Defect Manager (payments experience) employer: Stott & May Professional Search Limited
Contact Detail:
Stott & May Professional Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Defect Manager (payments experience)
✨Tip Number 1
Familiarise yourself with JIRA, especially its Rich Filters and dashboards. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of the Payments and Financial Services sectors. Understanding current trends and challenges in these areas will help you engage more effectively with stakeholders and show your expertise.
✨Tip Number 3
Prepare examples of past experiences where you've successfully managed defect lifecycles or resolved complex issues. Being ready to share these stories can highlight your problem-solving skills and resilience.
✨Tip Number 4
Practice your communication skills, particularly in conflict management scenarios. Being able to articulate how you've handled difficult situations with stakeholders will demonstrate your advanced communication abilities.
We think you need these skills to ace Defect Manager (payments experience)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in defect management, particularly within the payments and financial services sectors. Emphasise your skills with JIRA, detailing any relevant projects where you've successfully managed defects.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Discuss your approach to defect triage and resolution, and how your communication skills have helped manage stakeholder expectations in previous roles.
Highlight Relevant Experience: In your application, focus on your past experiences that align with the requirements of the role. Provide examples of how you've handled defect lifecycles and improved quality in previous positions, showcasing your attention to detail and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial for the Defect Manager role.
How to prepare for a job interview at Stott & May Professional Search Limited
✨Showcase Your Payments Experience
Make sure to highlight your background in payments and financial services during the interview. Be prepared to discuss specific projects or challenges you've faced in this domain, as it will demonstrate your expertise and relevance for the role.
✨Familiarise Yourself with JIRA
Since strong experience in JIRA is a key requirement, brush up on your skills with Rich Filters and dashboards. You might be asked to explain how you've used these tools in past roles, so having concrete examples ready will help you stand out.
✨Prepare for Stakeholder Scenarios
As the role involves managing senior stakeholder expectations, think of scenarios where you've successfully communicated with stakeholders. Prepare to discuss how you handled escalations and maintained relationships, as this will showcase your communication skills.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've approached defect resolution and quality improvements in previous roles. Highlight your adaptability and proactive problem-solving abilities, as these are crucial for the Defect Manager position.
