At a Glance
- Tasks: Lead change management for ServiceNow, ensuring smooth adoption and operational readiness.
- Company: Join a leading organisation driving major transformation programmes.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and stakeholders across international environments.
- Why this job: Make a real impact in a fast-paced environment with cutting-edge technology.
- Qualifications: Experience in ServiceNow change management and strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
A leading organisation are looking for a ServiceNow Change Manager to work on a major transformation programme. As the ServiceNow Change Manager you are responsible for ensuring the business is prepared to adopt and operate effectively within the ServiceNow platform at go-live and beyond. You will have experience translating ServiceNow delivery into clear operational impact, drive business readiness, and ensure process, role, and operational ownership is established across ITSM, CSM, Service Catalog, portals, workflows, automations, and integrations.
Working across IT, business functions, operational teams, and regional stakeholders, you will ensure users understand what is changing, what is expected from them, and how ServiceNow will support day-to-day operations.
Responsibilities- Change and Impact Management
- Readiness and Adoption
- Training & Knowledge Enablement
- Stakeholder Engagement
- Communication (Own the operational communication approach aligned to ServiceNow programme delivery and approved governance)
- Communication (Ensure communication clearly explains operational changes, impacts, benefits, and expectations for end users)
- Governance and Ways of Working
- Strong hands-on organizational change management delivery experience on ServiceNow programmes
- Ability to translate complex ServiceNow design into clear operational and business impact
- Strong stakeholder engagement, facilitation, and communication skills
- Comfortable driving structure, governance, and operational readiness activities across multiple teams
- Proven experience in organizational change management within large-scale IT transformation or enterprise service management programmes
- Experience with enterprise-wide ServiceNow implementations including ITSM, CSM, Service Catalog, portals, workflows, and automation
- Experience working within international or multi-country operational environments
If you are a ServiceNow Change Manager looking to join a fast, exciting project, then send your CV to be considered for this role.
ServiceNow Change Manager in Crawley employer: Stott & May Professional Search Limited
Join a leading organisation that prioritises employee growth and development, offering a dynamic remote work environment for the ServiceNow Change Manager role. With a strong focus on collaboration and innovation, you will be part of a transformative journey that not only enhances your skills but also contributes to meaningful change across the business. Enjoy a culture that values communication, stakeholder engagement, and operational excellence, ensuring you are well-equipped to drive impactful results.
Contact Detail:
Stott & May Professional Search Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Change Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a ServiceNow Change Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to change management and ServiceNow. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on how you've driven business readiness and stakeholder engagement in past roles. This will demonstrate your ability to translate ServiceNow delivery into operational impact.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Change Manager in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the ServiceNow Change Manager role. Highlight your experience with organizational change management and how you've driven business readiness in past projects. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills:Since communication is key in this role, use your application to demonstrate your ability to convey complex information clearly. Include examples of how you've engaged stakeholders and communicated operational changes effectively in previous roles.
Highlight Relevant Experience:Don’t just list your job duties; show us the impact you made in your previous positions. Focus on your hands-on experience with ServiceNow and any large-scale IT transformations you've been part of. We love seeing quantifiable achievements!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Stott & May Professional Search Limited
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow platform, especially its change management features. Brush up on how it integrates with ITSM, CSM, and other functionalities. Being able to discuss specific examples of how you've driven operational impact through ServiceNow will impress your interviewers.
✨Showcase Your Change Management Experience
Prepare to share concrete examples of your previous change management roles, particularly in large-scale IT transformations. Highlight how you’ve engaged stakeholders and facilitated communication during transitions. This will demonstrate your hands-on experience and ability to drive business readiness.
✨Engage with Stakeholders
Think about how you can effectively engage with various stakeholders. Be ready to discuss your strategies for ensuring everyone understands their roles and responsibilities during the transition. This shows that you can foster collaboration across teams, which is crucial for this role.
✨Communicate Clearly and Confidently
Practice articulating complex ideas in a simple way. You’ll need to explain operational changes and their impacts clearly, so consider preparing a few key messages or stories that illustrate your communication skills. This will help you convey your points effectively during the interview.
