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For Companies At a Glance
- Tasks: Design and implement innovative ServiceNow solutions for enterprise clients.
- Company: Dynamic tech firm with a focus on cutting-edge ServiceNow capabilities.
- Benefits: Competitive day rate, hybrid work model, and opportunities for professional growth.
- Why this job: Join a team where your expertise shapes the future of customer service management.
- Qualifications: Experience as a ServiceNow Architect with strong integration skills.
- Other info: Collaborative environment with diverse projects across various industries.
The predicted salary is between 72000 - 108000 £ per year.
Location: Guildford/London (Hybrid)
Day Rate: Market rate (Inside IR35)
Contract Duration: 6 months
Start Date: Immediate
Role Overview
We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining ServiceNow CSM/ITSM solutions to meet enterprise business needs. The architect will create scalable and efficient architectures, ensure alignment with ServiceNow best practices, and provide technical leadership to development teams. You will work on projects for enterprise clients across diverse industries, leveraging cutting-edge ServiceNow capabilities and integrations with other enterprise systems.
Key Responsibilities
- Analyse business requirements and translate them into ServiceNow CSM technical solutions
- Develop architectural blueprints and functional designs for CSM implementations
- Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.)
- Ensure solutions are scalable, reliable, and aligned with future business needs
- Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment
- Maintain and enhance existing ServiceNow CSM applications and modules
- Establish and enforce ServiceNow technical governance and standards
- Provide technical guidance and mentorship to development teams
- Act as a subject matter expert for resolving complex ServiceNow CSM issues
- Collaborate with clients, business stakeholders, and project managers to ensure solution alignment
Key Skills and Experience
- Proven experience as a ServiceNow Architect with specialisation in CSM module
- Expertise in ServiceNow CSM deployments, including case management, workflows, and portals
- Hands-on experience with integration solutions (REST, SOAP, APIs, MID Server, Integration Hub)
- Experience leading multiple ServiceNow implementation projects, including at least 3 full lifecycle implementations
- Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes
- Familiarity with third-party integrations (Salesforce, SAP, Oracle, Azure, AWS)
- Experience in instance consolidation, upgrades, migrations, and performance tuning
- Excellent communication and stakeholder management skills
Person Specification
- Client facing with strong interpersonal and negotiation skills
- Clear, assertive communicator with excellent presentation skills
- Capable of leading teams as well as collaborating effectively as a team member
- Supportive mentor and guide for development teams
ServiceNow Technical Architect in Bournemouth employer: Stott & May Professional Search Limited
Contact Detail:
Stott & May Professional Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on a ServiceNow Technical Architect role.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies of your previous ServiceNow CSM/ITSM projects. This will help you stand out during interviews and demonstrate your hands-on experience with integrations and implementations.
✨Tip Number 3
Prepare for technical interviews by brushing up on your knowledge of ServiceNow best practices and integration solutions. Be ready to discuss your approach to designing scalable architectures and how you've tackled complex issues in past projects.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace ServiceNow Technical Architect in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Technical Architect role. Highlight your experience with CSM and ITSM, and don’t forget to showcase your integration skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past projects and how they relate to the responsibilities outlined in the job description. Let us know what makes you tick!
Showcase Your Technical Skills: Since this role requires strong technical expertise, make sure to highlight your hands-on experience with ServiceNow integrations and deployments. We love seeing candidates who can demonstrate their knowledge of REST, SOAP, and other relevant technologies.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Stott & May Professional Search Limited
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around CSM and ITSM. Be ready to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will show that you not only understand the platform but can also apply it effectively.
✨Showcase Your Integration Skills
Since integration is key for this role, prepare examples of how you've successfully integrated ServiceNow with other systems like CRM or ERP. Talk about the tools you used (like REST or SOAP) and any hurdles you had to jump over. This will demonstrate your technical prowess and problem-solving abilities.
✨Communicate Clearly and Confidently
As a ServiceNow Technical Architect, you'll need to communicate complex ideas simply. Practice explaining your past projects and solutions in a way that's easy to understand. This will help you connect with interviewers and show off your interpersonal skills.
✨Be Ready to Lead
Expect questions about your leadership style and experience mentoring teams. Think of examples where you've guided others through a project or helped resolve a tricky issue. Highlighting your ability to lead while being a team player will set you apart from other candidates.
