At a Glance
- Tasks: Lead a team to innovate and transform information services with agile methods.
- Company: Dynamic organisation focused on user-centric service design and delivery.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team and shape the future of information services.
- Why this job: Make a real impact by driving innovation in a fast-paced environment.
- Qualifications: Experience in service design, agile delivery, and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
We're seeking a Senior Service Development Lead to establish and lead a new service development unit focused on transforming how information services are designed and delivered. You'll drive innovation through agile, test-and-learn approaches, focusing on personalised user journeys and omni-channel, AI-informed delivery.
What you'll do:
- Lead a multidisciplinary team (3-5 reports) delivering agile, sprint-based innovation
- Develop and prototype new services using design thinking and rapid testing
- Co-lead strategic initiatives to improve user journeys and engagement
- Collaborate across teams to embed new ways of working
- Use data, insight and user research to shape decisions and measure impact
- Manage budgets and commission specialist support where needed
What you'll bring:
- Proven experience delivering innovation from concept to launch
- Strong background in service design, agile delivery, and human-centred design
- Experience running design sprints and iterative development cycles
- Ability to use data and analytics to drive decisions
- Excellent stakeholder management and facilitation skills
- Interest in applying AI within digital or content services
- Comfortable working in fast-paced, evolving environments
Desirable:
- Experience in health or charity sectors
- Training in design thinking or innovation methodologies
Senior Service Development Lead in Bexley employer: Stott & May Professional Search Limited
As a Senior Service Development Lead at our Stratford location, you'll join a forward-thinking team dedicated to transforming information services through innovation and agile methodologies. We pride ourselves on fostering a collaborative work culture that encourages creativity and personal growth, offering ample opportunities for professional development and the chance to make a meaningful impact in the health or charity sectors. With high-flex working arrangements, we ensure a healthy work-life balance while you lead exciting projects that shape user experiences.
Contact Details:
Stott & May Professional Search Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Development Lead in Bexley
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service development. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. We love seeing real examples of your work, especially if they highlight your experience in agile delivery and user-centred design.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for innovative minds to join our team!
We think you need these skills to ace Senior Service Development Lead in Bexley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Service Development Lead. Highlight your experience in service design and agile delivery, and don’t forget to showcase any innovative projects you've led!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming information services and how your background aligns with our mission at StudySmarter. Be personal and engaging!
Showcase Your Skills:We want to see your skills in action! Include examples of how you've used data and user research to drive decisions in past roles. This will help us understand your approach to innovation and user engagement.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Stott & May Professional Search Limited
✨Know Your Stuff
Make sure you’re well-versed in service design and agile methodologies. Brush up on your knowledge of design thinking and how it applies to user journeys. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts, but that you’ve successfully implemented them.
✨Showcase Your Leadership Skills
As a Senior Service Development Lead, you’ll be leading a team. Prepare to talk about your leadership style and how you’ve managed multidisciplinary teams in the past. Think of specific instances where you’ve driven innovation or improved processes, and be ready to share those stories.
✨Data is Your Best Friend
Since the role involves using data and insights to shape decisions, come prepared with examples of how you’ve used analytics in previous roles. Be ready to discuss how you measure impact and make data-driven decisions, as this will demonstrate your analytical skills and strategic thinking.
✨Be Ready to Collaborate
Collaboration is key in this role, so think about how you’ve worked across teams in the past. Prepare to discuss your stakeholder management skills and how you’ve facilitated discussions to embed new ways of working. Highlighting your ability to work in fast-paced environments will also be a plus!
