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- Tasks: Lead high-priority incident responses and support change management processes.
- Company: Join a leading consultancy in a dynamic operations environment.
- Benefits: Competitive daily rate, flexible shifts, and valuable experience.
- Why this job: Make a real impact on critical IT services for a major UK utilities client.
- Qualifications: 6-10+ years in Major Incident Management and strong ITIL knowledge required.
- Other info: Opportunity for career growth in a high-performing team.
Stott & May are currently working with a leading consultancy who are looking to expand their team with the addition of two experienced Major Incident Managers / Incident & Change Analysts to support a major UK utilities client.
As a Major Incident Manager, you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly while maintaining clear communication with stakeholders and technical teams. During quieter periods, you will also support the Incident and Change Management processes, ensuring operational governance and service continuity.
Key Responsibilities- Lead and coordinate the response to P1 / high-severity incidents
- Bring together cross-functional technical teams to diagnose and resolve issues
- Run incident bridge calls / war rooms and ensure incidents are actively managed until resolution
- Provide timely communications to stakeholders and leadership
- Document incident timelines, risks, and expected resolution times
- Ensure Root Cause Analysis (RCA) and Post-Incident Reviews (PIR) are completed
- Monitor and track SLAs and KPIs such as MTTR
- Review and validate daily change requests, ensuring completeness and quality
- Coordinate with technical SMEs and requestors where required
- Support the Change Manager during CAB meetings
- Maintain accurate process documentation and reporting
- 6–10+ years’ experience working as a Major Incident Manager
- Strong knowledge of ITIL processes, particularly Incident, Change, and Problem Management
- Experience working in high-pressure operational environments
- Strong understanding of IT infrastructure and applications
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Experience using ServiceNow and MIM Workbench
- Typing speed of 45 WPM or higher
- Comfortable supporting Change Analyst responsibilities when required
- ITIL V3 Foundation certification
- Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, or Continual Service Improvement
This is an excellent opportunity to join a high-performing operations environment, supporting critical IT services within a major UK utilities organisation.
Night Manager (Temporary) in Wokingham employer: Stott and May
Contact Detail:
Stott and May Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager (Temporary) in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Major Incident Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL processes and incident management skills. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and how you handle high-pressure situations.
✨Tip Number 3
Showcase your problem-solving abilities! During interviews, be ready to share specific examples of how you've led teams through major incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace Night Manager (Temporary) in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Incident Manager role. Highlight your experience with ITIL processes and any relevant incident management roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've successfully managed high-severity incidents in the past. We love a good story!
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your written communication skills. Keep it concise, professional, and engaging. We want to see that you can communicate effectively with stakeholders and technical teams.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Stott and May
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of ITIL processes, especially around Incident and Change Management. Be ready to discuss specific examples from your past experiences where you've successfully managed high-severity incidents.
✨Showcase Your Communication Skills
As a Major Incident Manager, clear communication is key. Prepare to demonstrate how you've effectively communicated with stakeholders and technical teams during past incidents. Think of scenarios where your communication made a difference in resolving issues.
✨Prepare for High-Pressure Situations
Expect questions about how you handle stress and pressure. Have a few stories ready that illustrate your ability to lead cross-functional teams under tight deadlines, especially during critical incidents.
✨Familiarise Yourself with Tools
Since experience with ServiceNow and MIM Workbench is important, make sure you're comfortable discussing these tools. If you have any specific achievements or efficiencies you've created using them, be sure to highlight those!