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- Tasks: Lead responses to high-priority incidents and support change management processes.
- Company: Join a leading consultancy working with a major UK utilities client.
- Benefits: Competitive daily rate, flexible shifts, and valuable experience in a high-pressure environment.
- Other info: Dynamic role with opportunities for professional growth in a high-performing team.
- Why this job: Make a real impact by resolving critical incidents and ensuring service continuity.
- Qualifications: 6-10+ years in Major Incident Management and strong ITIL knowledge required.
Berkshire – On-site
Up to £230 per day (Contract)
6 Month Contract
24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays)
Stott & May are currently working with a leading consultancy who are looking to expand their team with the addition of two experienced Major Incident Managers / Incident & Change Analysts to support a major UK utilities client.
As a Major Incident Manager, you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly while maintaining clear communication with stakeholders and technical teams. During quieter periods, you will also support the Incident and Change Management processes, ensuring operational governance and service continuity.
Key Responsibilities- Lead and coordinate the response to P1 / high-severity incidents
- Bring together cross-functional technical teams to diagnose and resolve issues
- Run incident bridge calls / war rooms and ensure incidents are actively managed until resolution
- Provide timely communications to stakeholders and leadership
- Document incident timelines, risks, and expected resolution times
- Ensure Root Cause Analysis (RCA) and Post-Incident Reviews (PIR) are completed
- Monitor and track SLAs and KPIs such as MTTR
- Review and validate daily change requests, ensuring completeness and quality
- Coordinate with technical SMEs and requestors where required
- Support the Change Manager during CAB meetings
- Maintain accurate process documentation and reporting
- 6–10+ years’ experience working as a Major Incident Manager
- Strong knowledge of ITIL processes, particularly Incident, Change, and Problem Management
- Experience working in high-pressure operational environments
- Strong understanding of IT infrastructure and applications
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Experience using ServiceNow and MIM Workbench
- Typing speed of 45 WPM or higher
- Comfortable supporting Change Analyst responsibilities when required
- ITIL V3 Foundation certification
- Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, or Continual Service Improvement
This is an excellent opportunity to join a high-performing operations environment, supporting critical IT services within a major UK utilities organisation.
Accounts Manager - Temporary in Wokingham employer: Stott and May
Contact Detail:
Stott and May Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Manager - Temporary in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Accounts Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to Major Incident Management. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in incident management and change processes. This can set you apart from other candidates and give you a chance to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community, so make sure to let us know you’re interested!
We think you need these skills to ace Accounts Manager - Temporary in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Major Incident Manager. Highlight your experience with ITIL processes and any relevant achievements in incident management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed high-severity incidents in the past. We love a good story!
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your written communication skills. Keep it concise, professional, and engaging. We want to see that you can communicate effectively with stakeholders and technical teams.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Stott and May
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes, especially Incident, Change, and Problem Management. Be ready to discuss how you've applied these in past roles, as this will show your depth of knowledge and experience.
✨Prepare for High-Pressure Scenarios
Since the role involves managing high-severity incidents, think of examples from your previous work where you successfully handled pressure. Practise articulating these situations clearly, focusing on your problem-solving skills and how you led teams to resolution.
✨Communication is Key
As a Major Incident Manager, you'll need to communicate effectively with various stakeholders. Prepare to demonstrate your communication style and provide examples of how you've kept teams and leadership informed during critical incidents.
✨Familiarise Yourself with Tools
Get comfortable with ServiceNow and MIM Workbench if you haven't already. Being able to discuss your experience with these tools will give you an edge, showing that you're ready to hit the ground running.