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- Tasks: Lead D365 CE implementations and mentor junior consultants while ensuring high-quality outcomes.
- Company: Dynamic tech consultancy with a focus on Microsoft Dynamics solutions.
- Benefits: Flexible remote work, competitive rates, and opportunities for professional growth.
- Why this job: Join a team shaping the future of CRM with innovative technology and impactful projects.
- Qualifications: Extensive D365 CE experience and strong communication skills required.
- Other info: Collaborative environment with opportunities to work on diverse projects.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (CE) Lead Consultant for a contract engagement. The successful candidate will guide clients through end-to-end D365 CE implementations, lead functional design, and coordinate delivery teams to ensure high-quality outcomes.
Key Responsibilities
- Lead requirements gathering, functional workshops, and solution design.
- Produce functional specifications, process maps, design documents, and project scope materials.
- Configure, test, and demonstrate D365 CE functionality across multiple modules.
- Oversee System Integration Testing, UAT, cutover and go-live activities.
- Mentor junior consultants and contribute to methodology, tooling, and best-practice development.
- Collaborate with project managers to manage risks, issues, and reporting.
- Support presales activities, including estimates, tender responses, and client demonstrations.
- Advise clients on CRM best practices and user experience improvements.
- Assist with technical architecture discussions, integrations, customisations, and reporting.
- Work with training teams to deliver end-user and super-user training.
Required Skills & Experience
- Extensive experience as a CE Functional Lead or Senior Functional Consultant.
- Multiple end-to-end D365 CE implementation projects delivered.
- Strong understanding of Agile and Waterfall delivery approaches.
- Expert knowledge of at least four CE modules (e.g., Sales, Service, Field Service, PSA, Social Engagement, USD, MS Portals, Gamification).
- Experience with SharePoint integration, Power Pages, and Azure DevOps.
- Excellent communication and stakeholder management skills at all organisational levels.
- Ability to lead functional teams across onshore/offshore models.
- Strong capability in Microsoft Project, Excel, Word, Visio, SharePoint.
- Solid understanding of PowerApps, Power Automate, CDM, and Power BI.
- CE Certifications required.
- Sector experience in Financial Services is preferred.
D365 CE Functional Consultant in Watford employer: Stott and May
Contact Detail:
Stott and May Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Functional Consultant in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the D365 CE space and let them know you're on the lookout for opportunities. You never know who might have a lead or can refer you to a hiring manager.
✨Tip Number 2
Show off your skills! Create a portfolio or a case study showcasing your previous D365 CE implementations. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common D365 CE scenarios and best practices. Be ready to discuss how you've led functional workshops and managed project risks, as these are key aspects of the role.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings that might not be found elsewhere, so keep an eye out and get your application in early.
We think you need these skills to ace D365 CE Functional Consultant in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 CE Functional Consultant role. Highlight your experience with end-to-end D365 CE implementations and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've worked on and how they relate to the responsibilities listed in the job description. We love a good story!
Showcase Your Skills: In your application, don't just list your skills—show us how you've used them! Whether it's leading functional workshops or mentoring junior consultants, give us examples that demonstrate your expertise in D365 CE and stakeholder management.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Stott and May
✨Know Your D365 CE Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Customer Engagement. Be prepared to discuss specific modules you've worked with, like Sales or Service, and how you've implemented them in past projects. This will show your expertise and help you stand out.
✨Showcase Your Project Experience
Prepare to share detailed examples of your previous end-to-end D365 CE implementations. Highlight your role in leading requirements gathering, functional workshops, and how you managed the delivery teams. This will demonstrate your hands-on experience and leadership skills.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain complex concepts in a way that’s easy to understand. This will not only showcase your knowledge but also your ability to engage with stakeholders at all levels.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and approach to project challenges. Think about past experiences where you had to manage risks or issues during a project and be ready to discuss how you handled them effectively.