At a Glance
- Tasks: Provide 1st and 2nd line IT support to users globally, troubleshooting hardware and software issues.
- Company: Join a dynamic international tech support team in a modern riverside office in London.
- Benefits: Enjoy Samsung discounts, performance bonuses, private healthcare, and a vibrant social environment.
- Other info: Great opportunities for career growth and learning in a fast-paced global support environment.
- Why this job: Develop your technical skills while making a real impact in a collaborative and supportive team.
- Qualifications: 1-3 years of IT support experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a Global Service Desk Analyst to join a growing international technology support function based in London. Supporting over 2,500 global users across Europe and the UK, this role will suit a proactive and customer-focused support professional with 1–3 years of Service Desk or IT Support experience.
You will join a collaborative and ambitious Service Desk team supporting a modern technology environment across both Windows and Mac platforms. This is an excellent opportunity for someone looking to develop their technical skills, gain exposure to global user support and progress their career within a business that actively encourages internal growth and movement across teams.
Key Responsibilities- Provide 1st and 2nd line IT support to users across the UK and global offices.
- Support approximately 2,500 users globally, with the majority based across Europe.
- Troubleshoot hardware, software and user access issues across Windows and Mac environments.
- Support Microsoft technologies and core business applications including SAP, Jira, Confluence and Microsoft Project.
- Provide support for Adobe products including Adobe Firefly and Illustrator.
- Support Mac devices using JAMF and assist with Samsung security-related queries.
- Investigate and resolve technical issues independently wherever possible prior to escalation.
- Deliver excellent customer service to users at all levels, including senior stakeholders and C-suite users.
- Assist with onboarding, device setup and user administration activities.
- Work closely with wider IT and infrastructure teams to ensure smooth service delivery.
- Contribute to continuous improvement across the Service Desk function.
- 1–3 years’ experience within an IT Support or Service Desk environment.
- Experience supporting Microsoft environments and business applications.
- Exposure to Windows and Mac operating systems.
- Experience with tools such as SAP, Jira, Confluence and Microsoft Project would be beneficial.
- Understanding of JAMF or Mac device management preferred.
- Strong troubleshooting and problem‑solving skills.
- Excellent communication and customer service skills.
- Ability to work in a fast‑paced global support environment.
- Positive and proactive approach with willingness to learn new technologies.
- Korean language skills would be highly desirable.
- Samsung employee discount scheme with 10–15% discount on products.
- Performance related bonus paid twice yearly, based on agreed personal and team objectives (typically 50–100% of monthly salary).
- Private healthcare and dental cover after successful completion of probation.
- Modern riverside office location in London.
- Friendly and collaborative office environment with a young, social IT team.
- Thirsty Thursday socials from 4pm with drinks and snacks provided.
- Annual summer and Christmas parties.
- Excellent opportunities for internal progression, learning and cross‑team career development.
Service Desk Engineer employer: Stott and May
Join a dynamic and innovative team as a Global Service Desk Engineer in London, where you'll enjoy a collaborative work culture and ample opportunities for professional growth. With a focus on employee development, you will benefit from performance-related bonuses, private healthcare, and a vibrant office environment that fosters social connections and teamwork. This role not only offers exposure to cutting-edge technology but also the chance to support a diverse global user base, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in IT roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, Mac, and tools like SAP and Jira. We want you to shine!
✨Tip Number 3
Show off your customer service skills during interviews. Share examples of how you've helped users in the past, especially in tricky situations. Remember, it's all about that proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and service desk roles. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm and a proactive attitude, so let that personality of yours come through!
Showcase Relevant Skills:Be sure to mention any specific tools or technologies you’ve worked with, like SAP, Jira, or JAMF. We’re looking for candidates who are comfortable in both Windows and Mac environments, so highlight your experience with these systems!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Stott and May
✨Know Your Tech
Make sure you brush up on your knowledge of both Windows and Mac environments. Familiarise yourself with the specific tools mentioned in the job description, like SAP, Jira, and Confluence. Being able to discuss these technologies confidently will show that you're ready to hit the ground running.
✨Customer Service is Key
Since this role involves supporting a diverse range of users, practice your customer service skills. Think of examples where you've successfully resolved issues or provided excellent support. Be prepared to share these stories during the interview to demonstrate your proactive and positive approach.
✨Show Your Problem-Solving Skills
Prepare to discuss how you've tackled technical challenges in the past. Think about specific troubleshooting scenarios you've faced and how you resolved them. This will highlight your strong problem-solving abilities, which are crucial for a Service Desk Engineer.
✨Be Ready to Learn
Express your willingness to learn new technologies and adapt to a fast-paced environment. The company values internal growth, so showing enthusiasm for personal development and a proactive attitude towards learning will make you stand out as a candidate.
