Job Title: Senior Support Engineer
Location: London (hybrid - 4 days onsite)
Role Overview:
Join our global investment management firm as an IT Support Help Desk Specialist. Provide hands‑on 1st to 2nd line support and systems administration for our New York and London offices. Deliver exceptional service, especially to senior executives, and manage IT issues for over 250 employees worldwide.
Key Responsibilities:
- System Management:Ensure smooth operation of computer systems.
- Support:Provide 1st - 2nd line support and administration.
- Executive Service:Deliver white-glove service to senior executives.
- Request Management:Prioritize and respond to service requests.
- Troubleshooting:Independently resolve IT issues.
- Security:Ensure compliance with the firm's Information Security Policy.
- Onboarding:Assist with new employee setups and asset management.
- Patch Management:Test and deploy monthly updates.
- Collaboration Tools:Oversee video conferencing and communication tools.
- Phishing Program:Administer the Knowbe4 phishing test program.
- Documentation:Maintain support documentation.
- Travel:Support remote office locations as needed.
Ideal Experience:
- Experience:5+ years in IT support and systems administration, preferably in finance or asset management.
- Skills:Proficient in Office 365, Citrix, Intune, and troubleshooting.
- Education:Bachelor's Degree in Computer Science preferred; certifications are a plus.
- Attributes:Analytical, problem-solving, self-starter, and strong communicator.
Tools and Systems:
Azure, Office 365, Intune, Darktrace, Crowdstrike, Windows, PowerShell, Bloomberg, Salesforce, Avaya, Zoom, Teams, VMWare, SharePoint.
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Senior Support Engineer employer: Stott and May
Stott and May is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the field of cybersecurity. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in a supportive environment. Located in a vibrant area, the company provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for professionals seeking meaningful and rewarding employment.
