At a Glance
- Tasks: Lead the technical strategy for customer experience platforms and manage key services.
- Company: Stott and May, a forward-thinking company focused on customer engagement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to operational excellence and customer satisfaction.
- Why this job: Make a real impact on customer experience and drive innovation in a dynamic environment.
- Qualifications: Experience in platform management and strong leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
Stott and May is seeking a Senior Platform Lead / Service Product Manager to own and drive the technical strategy for our customer experience platforms.
You will work closely with Product, Engineering and Operations to deliver scalable, secure, and high-performing CX solutions.
In this hands-on role, you will manage SAP CX, Emarsys and related services, set roadmaps, govern incidents, mentor teams, and partner with stakeholders to raise customer engagement and operational excellence.
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Senior Platform Leader – Customer Experience & SaaS employer: Stott and May
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