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- Tasks: Lead high-priority incident responses and ensure swift resolutions while communicating with stakeholders.
- Company: Join a leading consultancy supporting critical UK utilities.
- Benefits: Competitive daily rate, on-site work, and a dynamic team environment.
- Why this job: Make a real impact in a high-pressure role with opportunities for growth.
- Qualifications: 6-10 years of experience in Major Incident Management and strong ITIL knowledge.
- Other info: Work in a fast-paced environment with a focus on operational excellence.
The predicted salary is between 40000 - 60000 £ per year.
Stott & May are currently working with a leading consultancy who are looking to expand their team with the addition of two experienced Major Incident Managers / Incident & Change Analysts to support a major UK utilities client.
As a Major Incident Manager, you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly while maintaining clear communication with stakeholders and technical teams. During quieter periods, you will also support the Incident and Change Management processes, ensuring operational governance and service continuity.
Key Responsibilities- Lead and coordinate the response to P1 / high-severity incidents
- Bring together cross-functional technical teams to diagnose and resolve issues
- Run incident bridge calls / war rooms and ensure incidents are actively managed until resolution
- Provide timely communications to stakeholders and leadership
- Document incident timelines, risks, and expected resolution times
- Ensure Root Cause Analysis (RCA) and Post-Incident Reviews (PIR) are completed
- Monitor and track SLAs and KPIs such as MTTR
- Review and validate daily change requests, ensuring completeness and quality
- Coordinate with technical SMEs and requestors where required
- Support the Change Manager during CAB meetings
- Maintain accurate process documentation and reporting
- 6–10+ years’ experience working as a Major Incident Manager
- Strong knowledge of ITIL processes, particularly Incident, Change, and Problem Management
- Experience working in high-pressure operational environments
- Strong understanding of IT infrastructure and applications
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Experience using ServiceNow and MIM Workbench
- Typing speed of 45 WPM or higher
- Comfortable supporting Change Analyst responsibilities when required
- ITIL V3 Foundation certification
- Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, or Continual Service Improvement
This is an excellent opportunity to join a high-performing operations environment, supporting critical IT services within a major UK utilities organisation.
Major Incident Manager in Reading employer: Stott and May
Contact Detail:
Stott and May Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to Major Incident Management. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in managing high-severity incidents and your knowledge of ITIL processes. This can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Major Incident Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Incident Manager role. Highlight your experience with ITIL processes and any relevant incidents you've managed. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led incident responses and communicated with stakeholders effectively.
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Stott and May
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of ITIL processes, especially around Incident and Change Management. Be ready to discuss specific scenarios where you've successfully managed high-severity incidents and how you coordinated with cross-functional teams.
✨Prepare for High-Pressure Situations
Since this role involves working in high-pressure environments, think of examples from your past experiences where you thrived under pressure. Practise articulating how you kept calm and led teams during critical incidents.
✨Communicate Clearly and Effectively
Strong communication skills are key for this position. Prepare to demonstrate how you’ve effectively communicated with stakeholders during incidents. You might even want to rehearse a few key phrases that convey clarity and confidence.
✨Showcase Your Analytical Skills
Be ready to discuss your analytical approach to problem-solving. Think of instances where you conducted Root Cause Analysis or Post-Incident Reviews and how those insights improved future incident management processes.